Exceptional

Exceptional

Liked: Everything was incredible and exceeded my expectations. Especially the staff, everyone I encountered was so friendly and so helpful. The service was exceptional!

Staff need to help and...

Liked: Close to stadium for event
Disliked: Staff was not clear with parking validation and was not transparent of what to do. Did not receive breakfast vouchers and was left to pay for breakfast and told it was credited and it was not. Cafe area did not instruct to get the voucher and just left us pay. Dishonest

Exceptional

Very good

Exceptional

For a business trip to...

Liked: Marriott staff at this hotel were uniformly first rate professionals who made me feel welcome and took care of my requests promptly. And I mean everyone from the security officers who gave me walking directions to a business appointment, to the housekeeper who left the kind of coffee I asked for (no decaf!) to the desk reception who checked me in and out and helped with printing boarding pass, and the true super star who drives the morning shuttle to EWR! I was able to get an earlier flight home.This is why I am always partial to Mariott hotels for both business and personal travel. The hotel manager at the Newark downtown property should be very proud of this team! They all deserve a bonus! This may not be the best year for the industry with all that is going on, so I hope you recognize them all as keepers!
Disliked: Well I do like a little heavier dressing on the salads but I was too tired and hungry to ask. Maybe take a look at the instructions on putting the caesar salad and pomegranate salad together. The dressing had nice flavor but a little skimpy.

Good

Short stay for concert. It...

Liked: Close to the prudential center
Disliked: The lamp shades in the room was very dusty Didn?t like that there wasn?t a more convenient connection from hotel to prudential center. Didn?t like to pay $30 for parking Bistro food was not good Snacks included an additional tax for each item I bought 2 bags of chips, fruit and 2 juices for $20!!