Courtyard by Marriott Detroit Downtown

Liked: The beds were comfortable and the room was clean.
Disliked: No free breakfast. Coffee in the lobby - no flavored creamers. Only one mirror in the room that is in the bathroom. Only one small trash can in the room and that too was in the bathroom. For the price you pay for this hotel I expected a few more things.

I would definitely recommend this hotel. We had a great time.

Liked: Nice hotel; clean; great location.

N/a

Disliked: Staff member who checked us in was amazing,welcoming and engaging and exuded the same fot the rest of our stay-made us feel incredibly valued-made our stay

Great experience and wonderful staff.

Liked: location
Disliked: nothing

Exceptional

Liked: The decor / views/ comfortable / friendly staff ( supplied us with bottles of water on reception !) Location fabulous for exploring the city .

Great location for getting to...

Liked: Was not aware that breakfast was available as part of the stay. Staff was very welcoming and helpful. Location close to downtown attractions and the tram for getting to the stadium was a plus for us.

Superb

Exceptional

Exceptional

Good

Liked: The room was nice & appealing to the eye. Location was close to where I needed to go.
Disliked: Whatever the man’s name that checked me in had a bad attitude. I understand being busy but there is still a job to be done & customer service is part of that job. He didn’t tell me anything about a holding fee (which I knew there was going to be. Still should have disclosed it) but instead just charged my card. I also didn’t like that there’s no microwave. I feel for the cost & location of the hotel a microwave should have been in the room. My boyfriend went to the front desk to ask that same rude man if there was anywhere we could heat food & he told him no. Idk if that was him just not wanting to be helpful again, or if the hotel really didn’t have anywhere to heat food. Either instance is insane & kind of unacceptable & I would not book again for that reason

Room was perfect. Staffed gave...

Liked: Proximity to the location we were going to was amazing, nice burger, joint with walking distance also their restaurants located at the hotel.
Disliked: Check-in time is 4 PM, I had asked for an early check-in between 2 and 3 PM because we were coming from upstate and going to a concert. We had an Uber set up to pick us up at 5 PM. When I arrived, there was a lobby full of people which is to be expected because of everything that was going on this weekend. I got to the desk and it was approximately 340 Ish only to be told that they did not have any rooms available at all and we would have to wait in the lobby and put one became available The. We’re not sure when it would be available could be as soon as 20 minutes but as most as an hour and 20 minutes, which would put us over our check in time. The guy that has didn’t really seem to get her to him. He was busy. He hit a line of other people and just told us to go have a seat. Waited for approximately 40ish and then a room was available. When we first pulled up, I asked for parking was was towed. It was around the corner. I was not interested in walking around the corner after the drive. I saw the sign that said valet was $65. I confirmed with the person that it was $65 I remember saying how much is parking she said 65 and I jokingly said oh you could take the 65 right now And decided to valet. Upon receiving my email for checkout I saw that I was charged $80 for valet. When I went to the desk to clarify what happened the same lady was at the desk and I was like no I told you it was $80 which I knew for a fact, it was not what she told me and then her coworker was like 65 is for short term parking $80 is for long-term. I don’t understand Why nobody explain that and also if I am arriving at 3:40 and my checkout time is 11 AM the next morning why is one overnight visit not considered short term I would never agree to pay $80 to park no matter how tired I am, at that point we would’ve just unloaded and then I would’ve walked around the corner after our parking.