Courtyard by Marriott Dallas Downtown / Reunion District

Bad

Liked: Parking fees were ridiculous...
Disliked: I felt oppress trying to get to mu car.

Bad

Disliked: We chose this location because it advertised a rooftop bar and grill and both nights during our stay it was not open. We were told there was complimentary coffee which there was not. IWe ordered two rounds of drinks and the second round we were charged $6.50 for ice because the bartender decided to put it on quote quote the rocks. It was the same amount of ice that was in the first drink. We tried to talk with a front desk person about the situation and we were treated as if we were lying about and instead of them offering a concession I had to say look we're going to be leaving at 9:30 when your manager gets in can you just give us a cup of coffee and we'll call it even since the coffee was $8 a cup. Horrible customer service. They did not bring you clean towels everyday they asked you to hang up dirty towels. Would not recommend to anyone

Pleasant

Awful

Liked: Absolutely nothing. It was substandard by any measure. Dirty, smelled and really embarrassing. Stayed at many Marriott affiliated hotels and will likely never stay at another
Disliked: Se above. The staff was aloof about the conditions and were offered no solutions

Exceptional

Superb

Liked: Expensive
Disliked: Free

Pleasant

Exceptional

Good

Liked: My check in person was excellent! Courteous, professional, and helpful. Everything was clean. Lovely atmosphere. Visually pleasing ! The gym is excellent! Also, very clean!
Disliked: The elevator was out. No bell carts for exit. The Vallet department needs improvement