Courtyard by Marriott Charlotte Airport LoSo

Superb

Exceptional

Would stay here again.

Liked: Very comfy beds!

Pleasant

Liked: The location was perfect for the occasion
Disliked: I booked my stay through a third-party site, which clearly stated that check-out was at 12 PM. However, I received a call from the front desk this morning insisting that I needed to check out immediately, stating that check-out was at 11 AM. When I calmly explained that my booking confirmation listed 12 PM, the receptionist responded in a stern and unprofessional tone, cutting me off and saying, “No, check-out is 11.”I understand that policies may vary, but if you’re going to partner with third-party booking platforms, it’s important to ensure the information they provide to guests is accurate and consistent with your own. The abrupt and dismissive way the situation was handled left a poor impression.

Face value quality in the...

Liked: Free shuttle to and from airport, room size, helpfulness of staff, decent price on such short notice (unexpectedly stranded after late night flight cancellation at CLT).
Disliked: Creating a Bonvoy account to get access to WiFi should just be a name and email to begin with. I needed quick access to WiFi but had to spend more time than I liked entering my info, which was frustrating after a long day and night of issues at the airport.

Exceptional

Liked: Everything was great about the property itself.
Disliked: I did not like the receptionist being rude about the check out time. Booking.com showed the check out time being 12pm. The receptionist was very rude informing me that the check out time was 11am and the site I used was wrong. I understand I went through another site, but there is a proper way to speak to people when things are miscommunicated.

Exceptional

Superb

Good