Superb

Good

Liked: Location location location. Couldn?t have been in a better place for bars, shopping, wandering about.Bed REALLY comfortable, as were the bedding and pillows
Disliked: Due to covid was run on a skeleton staff. No room cleaning, no toiletries replenished. These ran out after day 1 as they were in such small bottles. Tea and coffee facilities not replenished. Sky TV had barely any channels. No robes or home comforts in the room.Air conditioner DID NOT WORK. We were offered a room change and it still DID NOT work. We were offered a fan which we accepted. If it had been any hotter we would have really suffered. I believe the staff knew but obv could do nothing about it. The hotel should state it has no air con if they are not going to put it on?

Nice place overall, would stay...

Liked: Room and location were fantastic, great to access all that London has to offer. Room was clean and had all the facilities we needed. Obviously with covid restrictions the Spa area was still closed (stayed 05 June 21) so we where expecting that.
Disliked: Having book a room with a Full English Breakfast included, and having noted that many other Hotels we considered had specifically stated that a Continental style in room breakfast was the only option, this hotel was still stating that Full breakfasts were available. On arrival we were told this wasn't the case, and although having been charged a significant amount extra on the room for it, it was substituted with two Sandwiches, a banana (for two people to share) and a yogurt. This fell very short of even a continental style substitute and was grossly over priced for the Full breakfast we had paid for and were expecting.

Perfect location for the London...

Liked: This was our third stay at the Courthouse hotel. The location is perfect for the London Palladium which was the reason for our stay. There are plenty of restaurants and pubs within walking distance.
Disliked: It would have been nice to enjoy a drink at one of the hotel bars but unfortunately one closed at 22.00 and the other was fully booked.

Very poor

Liked: Location and memories of past stays
Disliked: Poor staff attitude, room never cleaned despite requests, no mini bar, no iPod despite advertised, no spa, no pool, request of min 50£ charge per person for a drink on roof terrace, intuitive service no longer exists and blame Covid for being a ghost hotel while other places are booked, overbooked and lively in central London. No manager available to discuss and solve issues. They insisted we pay entire bill prior to seeing room. We?ve loved this hotel in the past but were bitterly disappointed. No longer a five star experience

Disappointing

Liked: The location was ideal for our stay.The room was clean and quiet
Disliked: The lack of security with non guest freely circulating to the roof terrace. During our stay the clientele of this bar was very rough and I wasn?t expecting that the lobby would smell of cannabis in that sort of hotel

Was a total rip off...

Liked: Nothing to likeRoom was very average & no better than premier innNo toiletries & no bath robe - had to ask for both !
Disliked: Paid for breakfast - was given a horrific soggy sandwich & apple & bottle water - disgusting for £20 !!Had to ask for shower gel & bath robe Room was very basic - def not the executive I was charged £409 for Knew restrictions due to covid but crazy for 4star it supposed to be. Disgusting service

Good

Very good