Country Inn & Suites by Radisson Omaha Airport IA

Great room! Good price!

Liked: Nice

Bad

Staff was amazing and helpful!!

Liked: Rooms were clean
Disliked: There was garbage outside on the grounds

Better than expected!

Liked: Good prize, confortable rooms
Disliked: The shower in the bath wasnt good

We've stayed n the past...

Liked: Breakfast was fine, but somewhat chaotic. Not enough seating and crowded together.
Disliked: Room had not blow dryer and the shower nozzle was loose, falling off the wall and spraying outside the curtain, getting things wet.

Will never come here again

Liked: The outside looked cute and inviting/ once inside- it was horrible!
Disliked: What to say first.. when we first got to the hotel the receptionist gave us our key and the key wouldn’t work in the door, the receptionist said that it happens with that room. Room 300. As soon as we walked in, we smelled a weird smell that kind of smelled like cigarette smoke or something else, but couldn’t put a finger on it. It was so bad we had to open up the window multiple times throughout our stay. In the middle of the night we had to reopen the windows while we slept. There was some kind of wax under the nightstand that obviously was not cleaned, there was a pillowcase that was also dirty that we had to throw on the floor, you could just tell the room was not in good condition, the bathtub was chipped out and had peeling paint. That morning I went downstairs to tell her receptionist about the smell and asked to get a new room which she said yes, and she also said that we were probably smelling the exhaust from the pool because the exhaust blows into the building sometimes and not out of the building. She did not offer me a discount or a refund for the night that we had to stay in the room smelling like exhaust. our second room was slightly better than the first. there at least was no exhaust/gas smell coming inside the room.The breakfast was ok except that there was lots of people coming in and out that looked to be on drugs, also a homeless guy standing by the juice, drinking it constantly instead of getting a cup, and sitting down. All staff were constantly outside smoking cigarettes, or on their phones, even the cleaning staff. At one point in time I had went to ask the receptionist if our second room was ready and I had to stand there and wait while she finished texting on her phone. Also witness receptionist and customers getting into an arguing match in front of everyone. Staff was not polite, friendly, or professional.

Disappointing

Exceptional

Bad

Good