Name: Country Inn & Suites by Radisson Metairie (New Orleans) LA
Address: 2713 North Causeway Boulevard, Metairie, LA
Telephone: (888) 420-1643
Rating: 4

Superb

I would say, speak to...

Liked: The hotel was nice and clean, and the room was large and cozy. This trip could have been great, and I would have given a glowing review of the front desk staff. However, the extreme unprofessionalism of the serving staff in the breakfast area left a sour taste in the mouths of many guests. A lady with two-toned short curly hair and another lady with a very low hair cut, glasses and red lipstick berated and belittled other guests for very normal occurrences, such as a child spilling a drink or someone accidentally dropping a breakfast item. The guests around us were horrified and extremely uncomfortable. I overhead several guest discussing how unprofessional their behavior was. I was attempting to use the waffle maker, and rather than approaching and explaining to me how to use the machine, she brushes up against me, moves my hand away from the machine, then flipped the waffle maker. I stood back in shock and wondered if this same treatment was giving to other guests. I was tempted to ask for a manager, but, as crazy as this sounds, I didn't want this lady to get in trouble because I know people need to earn a living and we all have our days. But, this behavior continued and the otherbreakfast staff member with the low haircut and glasses had the same attitude. If it weren't for those two individuals, I would have rebooked this hotel for the second half of my business trip, because other than this situation I really enjoyed my stay. Unfortunately, the staff's extreme lack of professionalism has deterred me. No one should have to spend their hard-earned money to be disrespected by individuals who fail to understand what is essentially part of their job description. I would be happy to identify the individuals involved, because I can assure you that those who witnessed their behavior will likely not consider booking at this hotel again.
Disliked: The breakfast staff. That's really the only complaint. All other staff members were incredibly helpful and friendly, including the front desk.

Pleasant

Superb

All in all the stay...

Liked: The rooms were clean and I like the fact that the maids only check in on your room every 3rd day. The staff was helpful. It was very quiet at night which was nice.
Disliked: The staff at check in put us at opposite ends of the hotel. My nephew was up in 328 and my dad and I were in 105. Secondly, we had requested at handicapp accessible room but was not given one. My dad is 99 and it made it difficult. And lastly the toilets need to be raised in the rooms, my 4-year-old nephew would have a better chance of sitting on it then I did.