Condesa 185

Pleasant

An acceptable experience, good safe...

Liked: Patty was very helpful and careful to maintain the rooms. However I stayed 9 days and my room was only cleaned once at my insistence.There is a well maintained rooftop garden and salon, but there is no coffee, hot water or tea available The room and facility are located in a safe area but the guests kept the front doors without a lock, which worried me.
Disliked: No hot water for coffee or tea. In my room the bathroom light bulb and toilet seat were broken.

Exceptional

Liked: The staff were lovely. Recommended for a short stay. Treat as a air bnb and you'll be happy. The price is good.

Terrible Place

Liked: The location.
Disliked: I wouldn’t even call this place a hotel. The building is nothing like the photos — it’s old, poorly maintained, lacks proper ventilation, and is unclean. There’s no staff available at night to assist, and customer service is terrible. I accidentally left my keys in my room, and when I reached out for help, no one was there to assist me. The person I contacted via WhatsApp suggested I try opening the door with an office paperclip, as other guests supposedly managed to do, but I couldn’t get it open. They refused to send a locksmith or offer me another room to spend the night. As a result, I had to walk around Condesa at 10 PM searching for another hotel. Without a doubt, this is the worst place I have ever stayed.

Passable

Disliked: No soap just couple of shampoo little bags. Internet is awful and check in is a pain in the back.

Horrible experience

Disliked: We arrived at the properly an hour before check-in. We had written to the host that we’d be arriving in Mexico City at 5:00 in the morning and asked for possible early check-in. We received an automated answer about check-in times. We understand that isn’t always a possibility. At check-in time no one arrived to let us in or check us in. We were stuck out on the street for most of the time. I began calling and writing with no answer. More than an hour and a half after check-in time we still couldn’t get into contact with the host. Eventually we contacted booking.com who contacted them. They informed booking.com that they cancelled our booking. No apology or explanation was given. Don’t bother using this hotel. if not for the help of booking.com who knows how many hours we would have sat there before realizing that they never intended to check us in.

The worst accommodation in Condesa

Liked: It is located in a good area
Disliked: I stayed for 11 days, they never cleaned, they never supplied us with toilet paper, they never changed the towels and they are super old, the mattresses are damaged, they seem to be more than a hundred years old, they never changed the sheets, we had to take the trash out of the bathroom, we put it in a bag outside our room and when we left it was still there, it is a dirty, neglected, abandoned hotel, in general it is the worst lodging experience I have had on booking.

Very calm

Liked: very clean, calm, good location
Disliked: -

Bad