Exceptional

Liked: Excellent service all around

Exceptional

Superb

Exceptional

Weekend break

Liked: Excellent location, friendly staff, comfortable bed. Breakfast was very nice. Lots to do in the area.

Exceptional

Exceptional

Liked: Beautiful hotel in a lovely area of London. It's easily walkable to many different must-see sites. The staff is extraordinary! Kind, knowledgeable, professional, and always available to assist with any and all requests. My son and I had such a wonderful stay that we are already planning our next visit.
Disliked: Absolutely nothing!

Pleasant!

Liked: I loved my room on the 5th floor. Beautiful natural light & high ceilings. The quietness of the room and neighborhood was much appreciated. The staff was very accommodating upon arrival & departure.
Disliked: If any improvement is possible, the bathroom needs a makeup/vanity specific mirror and better/more controlled lighting. Also maybe an outlet for the hairdryer. I used the one in the bedroom. Breakfast staff was excellent the first day and mostly absent the second day.

My favourite hotel in London...

Liked: Everything was thought of for a comfortable and welcoming stay. The welcome drinks and cakes were a nice touch. As was the friendly and personable service. The quietness of the room was lovely, even right next to the lift. Breakfast was superb. The location was fabulous.
Disliked: The only thing that left a bit of a bad taste for us was the hidden extra service charge that was put on our bill at the end. For a place that felt so client focused when we were there, we were left wondering whether this was overridden by personal gain.