First room we were given was awful so I had to get our stuff and go back down to ask for another room. The pool was nasty and there were yellow jackets near the outdoor table by the pool where we were sitting, along with ants. It just didn't seem like a clean, upgraded hotel. I will never stay there again. I am not happy with the stay there. I was there with my daughter for a concert which was great and she loves to swim but said the pool was nasty and smelled like pee. We went to another concert in Atlanta before the 4th of July and got a much nicer room for less money than this one in Charlotte.

Disliked: First room was nasty and smelled of smoke; mildew.

Old hotel that badly needs refurbishing. It has great potential but it just hasn't been updated in many years. Breakfast was minimal. We ate elsewhere.

Liked: Fairly clean.
Disliked: Everything old and outdated.

Good

Fabulous

Liked: The breakfast was delicious.
Disliked: The pillows on the bed were not comfortable.

Good

Liked: The hotel was very clean and in a great location.
Disliked: This death could've been a little more professional. They seem to never want to be bothered and was very dry when answering our questions. The check out process was rather long I paid with cash and had a $100 deposit it took them almost 30 minutes to go check the room to get my deposit back.

Good

Pleasant

Disliked: The walls were to thin, getting a call from hotel staff complaining about talking to loud.

Very comfortable!

Liked: Very quiet despite being fully booked and comfortable bed, room, and atmosphere.
Disliked: Night clerk wasn't overly friendly and the coffee wasn't good, but other than that - great stay!

Pleasant

Liked: The house keepers were great and very helpful.
Disliked: 1st day there I used the credit card to pay the hotel. Hours later the card was compromise. The hotel was the only place I used it. Management there didn't care much. Funny how he knew what Happen without being told yet. Didn't even help to find out how my card was comprise at his establishment. I won't ever go there and won't recommend this place. Check your bank statement everyone

If, I'm ever in the...

Liked: The free breakfast was decent, and the location (near UNCC) was excellent. The rooms were spacious and the beds were comfortable.
Disliked: The hotel called my cell the 2nd day of my stay & said my name and number were on items found in a room that wasn't registered to anyone. But it WAS registered to me. It was their mistake, but it caused me several hours of stress before it was resolved.