Liked: Easy to find; clean rooms.
Disliked: Ice maker broken on my floor.

First room we were given was awful so I had to get our stuff and go back down to ask for another room. The pool was nasty and there were yellow jackets near the outdoor table by the pool where we were sitting, along with ants. It just didn't seem like a clean, upgraded hotel. I will never stay there again. I am not happy with the stay there. I was there with my daughter for a concert which was great and she loves to swim but said the pool was nasty and smelled like pee. We went to another concert in Atlanta before the 4th of July and got a much nicer room for less money than this one in Charlotte.

Disliked: First room was nasty and smelled of smoke; mildew.

Old hotel that badly needs refurbishing. It has great potential but it just hasn't been updated in many years. Breakfast was minimal. We ate elsewhere.

Liked: Fairly clean.
Disliked: Everything old and outdated.

Very good

My stay was very comfortable...

Liked: The staff was very professional from my arrival to departure. My room was very nice. Housekeeping was very attentive and it was in the perfect location for food and shopping needs. I would recommend this hotel to my friends and family.

Very good

Liked: The beds and sheets were amazing!
Disliked: Horrible breakfast! Lots of street noise.

Exceptional

Liked: The space. And just the cleanliness
Disliked: I loved it

Exceptional

Passable

Disliked: My first room had black ants in the beds and we had to be moved rooms. The second room was just fine

Exceptional

Liked: Very clean, the beds were very comfortable.
Disliked: The night before I arrived 8 vehicles had been broken into in the parking lot.

Disappointing

Liked: Nothing
Disliked: The room. The tub had a very slow drain, the bed was very uncomfortable, the couch was noisy and uncomfortable, not a lot of drawers, and the fact that I had to worry every night about my truck getting broke into. I did not feel safe there. There should be more cameras and security to watch over people's vehicles. To many people had their windows smashed and stuff stolen. I will not recommend this hotel to anyone