Liked: Easy to find; clean rooms.
Disliked: Ice maker broken on my floor.

First room we were given was awful so I had to get our stuff and go back down to ask for another room. The pool was nasty and there were yellow jackets near the outdoor table by the pool where we were sitting, along with ants. It just didn't seem like a clean, upgraded hotel. I will never stay there again. I am not happy with the stay there. I was there with my daughter for a concert which was great and she loves to swim but said the pool was nasty and smelled like pee. We went to another concert in Atlanta before the 4th of July and got a much nicer room for less money than this one in Charlotte.

Disliked: First room was nasty and smelled of smoke; mildew.

Old hotel that badly needs refurbishing. It has great potential but it just hasn't been updated in many years. Breakfast was minimal. We ate elsewhere.

Liked: Fairly clean.
Disliked: Everything old and outdated.

Very good

Passable

Disliked: Pool wasn?t available for use

Poor service and inability to...

Liked: The bed was comfortable
Disliked: The guest services representative was rude. She had me wait while she played on her phone for 15 minutes. She handed me a sheet when I asked for the linens for the pull out bed for my son. I got the one bed because it had the jacuzzi tub in it. My son was at the junior Olympics and I wanted him to be able to soak after he ran before he had to run the next day, the jacuzzi tub was dirty I had to go out and buy my own cleaning supplies to clean the jacuzzi so that it was clean. There was someone's hair in the drain. I was not pleased

Very good

Good

Exceptional

Liked: I loved everything
Disliked: wasn't anything that I didnt liked

Exceptional

Pleasant

Very good