Very good

Will definitely stay here again...

Liked: I liked everything, clean, affordable, and very comfortable with different stay here when I come back to Charlotte.
Disliked: n/a

Staff and accomodations need improvements

Liked: The location was good, bed was comfortable, day staff was pleasant.
Disliked: The night staff was very rude and inconvenienced when I asked for trash bags and additional linen after my nephew got sick in our room. She didn't volunteer any assistance. No linen or the sofa sleeper. Phone didn't work to reach front desk from the room. Pool was closed...empty in fact. I modified my trip from 3 nights to 1 and given the updated price at arrival AND prior to arrival...but charged the full price for all nights...but the day staff stayed she would get it fixed. The toilet in our room kept running...and we had to fix it ourselves after every use so it would stop running.

Very good

Hotel great! Booking.com disappointed

Disliked: The hotel and the front desk attendant was wonderful and very helpful. Booking.com cancelled my room and luckily the hotel had 1 we could get but I had to pay extra and not what was quoted by booking.com. Was very disappointed in booking.com

Bad

Liked: hotel was fine but lots of smoking, weed and noise
Disliked: it wasn’t the property it was who was staying.

Uncomfortable and unwelcoming.

Liked: The breakfast was hot and good. The kitchen lady is awesome and respectful. The manger Savvi kicked us out because she claimed my baby peed on the bed after we spent almost $700. Plus she is rude and just walk around all day to see who she can make miserable for the day.
Disliked: The rude manager and the fact we were kicked out of the hotel not having a place to go because she claimed my child peed on the bed. Pictures were taken and the statement was not true. I was told not to extend my stay to just leave. I was very upset to know how unprofessional and unwelcoming she was. What a horrible feeling for me and my kids!

Exceptional

Good