Comfort Suites Concord Mills

I was expecting the room to be more updated. There were live ladybugs crawling on the ceiling near the window. The inside window seal was filled with dead bugs and when one of my kids was looking for a live bug to kill that disappeared off the window seal. They looked with their phone flash light under the air unit where they saw many more dead bugs. Then of course they felt uncomfortable to sleep when they seen all these bugs. The water pressure in the shower was horrible and breakfast was the worst we had yet. The gravy was like water and the sausage tasted like dried up hamburger patties. Was not pleased at all. Staff was friendly.

Liked: Location.
Disliked: There was an infestation of dead bugs on the inside window seal and under the air unit. A few living bugs as well. Shower pressure was not good at all. Breakfast was horrible. Gravy was like water. Sausage patty tastes like hamburger patties.

We had a great stay - we were down for a concert, but would stay there again if we decided to visit Charlotte again!

Liked: Good environment; nice staff.
Disliked: Toliet had some issues and the bathroom light. Nothing serious.

Wonderful place to stay.

Very good

It was fair.

Liked: The staff were great. Very accommodating.
Disliked: It’s was under construction. The pool was closed the entire stay. The lock on the side entrance was inoperable. I felt it was a safety issue. I reported it. Management was not concerned.

When checking in the man...

Liked: I like the location. It was close to where I needed to go
Disliked: The property wasn’t clean. Actually saw a feed bugs in room upon us leaving

It was very loud at...

Liked: Staff was kind
Disliked: Facility was old and discomfort overall

Very good

Liked: Location and staff. Great breakfast!
Disliked: Pool was closed.

Very good

Liked: Convenient
Disliked: Cards lock you out before time to leave

Exceptional

Wouldn’t go again

Liked: Location
Disliked: Everything else