I was expecting the room to be more updated. There were live ladybugs crawling on the ceiling near the window. The inside window seal was filled with dead bugs and when one of my kids was looking for a live bug to kill that disappeared off the window seal. They looked with their phone flash light under the air unit where they saw many more dead bugs. Then of course they felt uncomfortable to sleep when they seen all these bugs. The water pressure in the shower was horrible and breakfast was the worst we had yet. The gravy was like water and the sausage tasted like dried up hamburger patties. Was not pleased at all. Staff was friendly.

Liked: Location.
Disliked: There was an infestation of dead bugs on the inside window seal and under the air unit. A few living bugs as well. Shower pressure was not good at all. Breakfast was horrible. Gravy was like water. Sausage patty tastes like hamburger patties.

We had a great stay - we were down for a concert, but would stay there again if we decided to visit Charlotte again!

Liked: Good environment; nice staff.
Disliked: Toliet had some issues and the bathroom light. Nothing serious.

Good

Exceptional

Liked: The beds were very comfortable and I loved the layout of the room. Gave us space to relax in separate areas.
Disliked: The pool area has some rust in different areas (therapeutic chair and the ceiling). However, the temperature of the water was perfect.

Hotel Stay was great Only...

Liked: Room availability puncture of rapid checkin and COVID 19 policy are in accordance at this suite.
Disliked: The Housekeepers were very inappropriate hotel guest.

I enjoyed my stay, staff...

Superb

Passable

Didn?t like the loveseat it...

Liked: Location
Disliked: Didn?t like the loveseat it can use a deep cleaning (steam), besides that all was well

Couldn?t take a shower

Liked: Location
Disliked: The tub had grey water lingering around from previous stay

Second time around

Liked: The room was huge and clean. The staff was nice and knowledgeable. The hotel was easy to navigate through. The location was great. This is my second time staying at the location and I would stay again.
Disliked: I have stayed at this location before and unlike the first stay there seem to be a lingering smoke smell in the hotel. It was a little unpleasant.