The hotel is clean but is in need of some repairs. The bathroom is very dated and had paint peeling. I do have to say it was thoroughly clean and spacious. Dogs are allowed which is why I booked this hotel. Bed was comfortable.

Liked: The grounds and rooms were very clean and it was affordable.
Disliked: We had a room right next to the back entrance. All night there was a lot of in and out, in and out, causing a lack of sleep.

Exceptional

Liked: Good location with prompt shuttle. Helpful front desk.

Moldings on the edge of...

Liked: Closeness to the airport

Customer skills lacking

Liked: The price...the room was okay a little out dated.
Disliked: The guy who checked us in. I'm not sure but I think it was Nick...could be wrong but he was short with black hair...anyway, his customer service skills were lacking. He didn't tell us the check out time, the breakfast schedule, amenities, enjoy your stay you know the jargon that's usually spilled at checkin, he never really looked up. I asked him a question about my room, and again he never looked up and I thought rudely stated "all our rooms are suites ma'am" but not all suites have a door that separate the sitting area from the bedroom, and that's what I was confirming and what I paid 10. extra dollars for, NICK or whatever his name is.

Fabulous

Liked: The room size was nice and the breakfast was wonderful
Disliked: The only thing I could find was it took forever to pay for a drink from the snack bar but that?s just me being picky

Liked: It was close to the airport, but i didin't hear any planes or airport noise.

Exceptional

Good

Liked: Convenient location
Disliked: Repairs needed in the hallways!

Exceptional

WILL NOT BE RETURNING TO...

Liked: CLOSE TO THE AIRPORT... AND THAT'S ALL
Disliked: HALLWAY LIGHTING FROM ELEVATOR TO OUR ROOM WAS VERY DIM. A/C UNIT IN ROOM WAS NOISY AND DIDN'T COOL PROPERLY. WOULD RUN FOR ABOUT 2 MIN. THEN SHUT OFF FOR 20 MIN. CARPET IN ROOM WAS MOIST AND STAINED. EVERYTHING ABOUT HOTEL JUST SEEMED DATED AND WAY OVERDUE FOR A MAKEOVER. HOTEL IS LOCATED RIGHT OFF OF BILLY GRAHAM PKWY AND I HEARD CAR TRAFFIC ALL NIGHT LONG. HEARD NOTHING BUT MOTORCYCLES AND SPORTSCARS ACCELERATING PAST THE HOTEL ALL HOURS OF THE NIGHT. APPARENTLY CHARLOTTE PD DOESN'T PATROL THIS AREA AT NIGHT. CHOSE THIS HOTEL BECAUSE IT IS CLOSE TO THE CHARLOTTE AIRPORT AND I HAD AN EARLY FLIGHT THE NEXT MORNING. LEARNED VERY QUICKLY THAT I SHOULD HAVE JUST STAYED AT HOME AND GOTTEN UP 2 HOURS EARLIER AND DRIVEN STRAIGHT TO THE AIRPORT. WORST NIGHT'S SLEEP IN YEARS. IT WAS LIKE TRYING TO SLEEP AFTER BRINGING HOME A NEWBORN.