Exceptional

Pet stay

Liked: Choice of roim was perfect for dog and me
Disliked: The black out curtains did not close on the ground floor

Unbelievably Bad Experience

Liked: We originally appreciated the manager's understanding when, after we checked in and saw that our "king suite" was nothing like the pictures portrayed, she empathized and agreed that the picture was inaccurate and even said, "this room doesn't exist on our property," and guaranteed us a full refund. She said that she didn't know where Booking got that picture. This was shortlived. A little over a week after we were supposed to have stayed (we were "refunded" our money and found another hotel at which to stay), a charge for the entire amount was posted to our account.
Disliked: After a week of back and forth between Booking.com, the Comfort Inn, and, of course, me - I ended up speaking to the manager's manager (?!) - who was rude, condescending, and dismissive. She tried to make a point that all rooms aren't the same - but is this not how you choose your room - by clicking on the pictures attached to your room's description? And she admitted that she took the pictures supplied to Booking - pictures obviously staged to look more appealing. She told Booking.com: "Guest checked into room at our hotel. Guest stated in previous correspondence that they did stay with us." Now, why would we say this (and to whom?) if we were refunded our money, left, and stayed at another hotel? Would we want to be charged for stays at two hotels? In fact, Comfort Inn was fully booked that night and most likely rebooked our room to another customer. Wonderful customer service... please do not stay here.

Short stay. No parking available...

Liked: Location
Disliked: Needs updating.

Excellent

Liked: Very clean facility. Friendly helpful customer service.
Disliked: Would have liked to have seen a few more Gluten free options at breakfast

Exceptional

Exceptional

Exceptional

Liked: Clean friendly
Disliked: The cost