Exceptional

This was a good facility...

Liked: It's an old facility and needs updated.
Disliked: The bed in our room needs updated.

Our stay started out on...

Liked: The features of the building, inside was amazing. I've never seen anything as beautiful as the lobby was. In our 2nd room we had an amazing view of Monument Circle. They also have a Bar & Grill in the club and great food. We also met some great people.
Disliked: I didn't like that when we got there and checked in that there wasn't any hot water in our room and they had to move us to another room.

Passable

Liked: Beautiful historic hotel in the center of downtown. The lobby and common areas are very nice.
Disliked: Room and bathrooms are in extreme need of update. Electric outlets are loose and will not hold object that is plugged into them. No bottled water in vending machines. Staff did not properly check me in, resulting in being charged double for my stay.

Exceptional

Liked: Room had a great view Front desk people were very pleasant and kind. Valets very informative and professional. Valets were very attentive
Disliked: Bartender the night we stayed was the worst of the worst. He made no I contact and we talked to his back. Didn't really care about the customer's needs. Asked for water and he took his own time getting it for us. Actually stocked a liquor bottle on top shelf of bar before getting us our water. Never asked if we wanted a glass of wine. Then we asked for check walked away while saying he would get it. So we walked out. Absolutely never have I done this. I knew our room number was taken. But, no tip for him.

Great historic facility in an...

Liked: Public areas are amazing, historic, and beautiful. Food is excellent.
Disliked: Personal areas (room, bathroom) are out of date and small, but they are working on renovations to these areas within the historic space constraints they have.

The staff, building, cleanliness, and...

Liked: The beds and pillows were excellent! The hotel ambiance was classy and historic. Each floor had something to admire. Though the building itself was old/historical, it was very clean.
Disliked: When the shower was turned as hot as it could go it was only lukewarm water.

Good location but not worth...

Liked: I loved being on the circle. It?s a fun location.
Disliked: The hotel?s amenities, ambience, and staff were on par with any cheap hotel/motel I?ve stayed at before. Dark and dank, minimal room amenities, tiny shower. But to be fair, not all rooms are the same. I also had requested a later checkout a couple times, and each time I was told it would be no problem and then later I was told there was no record of my request. Not a big deal, but the call in the morning telling me I?ve stayed past the standard checkout time was a little annoying. Not the staff member?s fault who called though, she obviously didn?t see my request anywhere either. I just wondered what other problems occur with other guests if there?s an issue with notes, requests, etc. But maybe this was a one off. I just wouldn?t pay the money again for the experience.

Good