Name: Club Quarters Hotel World Trade Center
Address: 140 Washington Street, New York City, NY
Telephone: (888) 323-5826
Rating: 4

Awful

Liked: Coffee machine in lobbyEarly check in
Disliked: Room was like a broom cupboard, not what we booked.Phone didnt work and took over 8 hours to be fixed (needed 2 requests).Room didnt have housekeeping.No radio/alarm as advertised

Superb

Exceptional

Liked: The restaurant on the roof top was beautiful, and we had a good view from the room. The staff were amazing and our room got upgraded.

Exceptional

just ok

Liked: Location was good, restuarant ok
Disliked: Hotel is very dated

Good

I Would Try Again

Liked: For it to be dispositioned as a "small" queen, it was quite roomy. There wasn't any esthetically to complain about. I loved the design of the room. It wasn't wall to wall bed.
Disliked: I wasn't there long enough for these issues to be a huge detriment but the shower head had black mold and both the remote and thermostat needed to be charged or recalibrated because every time I touched the screen or pushed a button, the devices did something other than what I was trying to do, if they did anything at all. A TV guide of what channels are actually available would be nice rather than skipping around so that patrons can see what they have access to. I tried at least 4x to just use the numbers instead of the channel up and channel down and it didn't work. The shower is incredibly small and while I loved having space in the room, I feel like the shower was the sacrifice. Upon my PREPAID check in, I was not only charged the refundable deposit but an additional $107.85 even after Devell acknowledged that I was already paid in full. I was told it was taken care of but given it shouldn't have happened to begin with, I feel like I may have to call back.

Great location with clean room

Liked: Check in and check out were very easy. Location was great. Hotel was clean and quiet. Front desk staff helped me get into a room quicker than my room was going to be ready.
Disliked: I wasn't told how to get on Wifi, I saw the email after I checked out. I wish I was told more about the amenities like the roof top restaurant or anything else on location.