Efficient check in and cheerful welcome. Clean, practical rooms and in a great position for exploring central London. Very convenient for the theatres. We are already planning to stay again later in the year.

Liked: Easy to access via public transport; great central position.

Passable

Liked: Fine location.
Disliked: Mediocre breakfast including bad coffee. Room was not cleaned during the last 2 days of my stay. Poor hygiene standards obviously not updated to account for the pandemic. Early morning wake up call requested was never made.

Nice but limited facilities.

Liked: Convenient for Holborn tube station. Nice area. Clean.
Disliked: Limited facilities - not a full service hotel by any means.

Exceptional

great location , great staff...

Liked: breakfast was great with a wide variety and staff were very helpful and courteous!
Disliked: rooms were getting cleaned alternate days

Very good

Liked: The location of the hotel was great. Handy for underground and shopping.
Disliked: The breakfast room and selection was poor and let the hotel down.

Very good

Very good

Superb

great location and welcoming reception...

Liked: the location was superb , the reception staff all exceptional, complimentary tea coffee was a nice touch
Disliked: the staff for breakfast could do with customer care skills refresher everything was a chore , breakfast could be improved by simple presentation skills , the room could do with a bin emptying and new towels