Name: Clarendon
Address: 34-37 Bedford Place, London
Telephone: 0800 031 8416

Very good

Liked: Very clean room and staff were lovely
Disliked: It could do with some maintenance in the rooms. But couldnt fault the cleanliness or service. Bed was comfy.

Good

Liked: good location for our theatre

Very good

Exceptional

Online photos do not tell...

Liked: We really liked the location of this hotel. From the outside it creates a great impression.
Disliked: We were immediately disturbed by the misrepresentation created by online photos. The photos give a very positive impression of the quality of the furnishing of the rooms. When we entered, our room looked nothing like those shown online. It was dingy, with old furniture very much in need of repair. It had an old mattress and bed base. The bedside cupboard door fell off when I opened it. We asked for a room which looked like the online images. Reception looked and said they didn't have anything else. We then asked to speak to the manager. We were told they'd have to phone the manager to see if anything was available. The manager is off site. We were offered a smaller rundown room as an alternative. We were forced to remain in the one we were allocated.. It was only upon departure when we were checking out and expressed our disappointment at the misrepresentation of rooms that Grange Clarendon's guest relations officer happened to be there and intervened. She was of great assistance and we appreciated her help.