Very happy and satisfied. Employees were polite and helpful.

Did not get room as requested. Our third guest was very uncomfortable in her roll away! Front desk staff basically told us they were overbooked and "too bad" about not having 2 double beds. I was and am not happy!

Liked: Cleaning staff.
Disliked: Room accommodation.

Exceptional

Pleasant

Disappointing client aftercare

Liked: The location was good. Free coffee was often available in the lobby. They offered luggage storage.
Disliked: I am disappointed by the aftercare of this hotel, thanks to two separate issues.First, I asked for an invoice after making payment during check-in and was told that invoices are sent by e-mail automatically shortly following checkout. Upon checkout, I kindly asked the receptionist to confirm that I was indeed to receive an invoice via e-mail and that the address was correct, because I really needed one (for insurance purposes). I didn't automatically get one and had to contact the hotel after waiting for days.Second, they put a $200 damage deposit reservation on my credit card. Their house rules, as documented on booking, state that this deposit is to be refunded within 14 days. I find this unusual, because once they have established there's no damage, they should do due diligence and return a client's money immediately. But what's worse is that in my case, the hotel did not revert the card reservation, but rather simply let it expire, which meant I had to wait 32 days to get my money back.Do better!

Very good

Nice propriety

Liked: Super clean the room and location. I recommended the hotel.
Disliked: N/A

Exceptional

Very good

Liked: Location, greatBreakfast is a joke. Weak coffee, cold rolls.
Disliked: Breakfast

a quiet stay in the...

Liked: the room was huge by NYC standards. we had a suite. it was very comfortable and quiet.

Very good