Very happy and satisfied. Employees were polite and helpful.

Did not get room as requested. Our third guest was very uncomfortable in her roll away! Front desk staff basically told us they were overbooked and "too bad" about not having 2 double beds. I was and am not happy!

Liked: Cleaning staff.
Disliked: Room accommodation.

Disappointed...

Liked: Good location and good room.
Disliked: I have booked 4 rooms for my party for 1 night.One of the guys tested COVID positive the night before.So I presented the COVID result and requested the attendant to cancel one of the rooms. She told me I would pay a $276 cancelation fee only. I paid it. For my surprise, I was charged also for the room $343. The hotel doesn't want to refund me the room charged. So I paid $619 for a canceled room. If I hadn't canceled it, I would pay $343. It doesn't make any sense... And this is not written in the cancel policy...

They nickel and dime you

Disliked: I had to pay $5 per bag for them to store my luggage and I couldn?t have a late checkout unless I was a member of their stupid hotel group.

Exceptional

Very good

fantastic hotel in an excellent...

Liked: Great central location in NYC, the hotel is decorated to a high standard and very. the staff were so friendly and couldn?t do enough for us.

Very good

ok for a city break

Liked: nice, cozy hotel. The rooms are average size and it's clean.
Disliked: poor breakfast. the dining room for breakfast is the entrance in front of the reception. There are not many places.

Good

Liked: Excellent position, near firth avenue and Broadway in Middtown, friendly personel, good wifi.
Disliked: The rooms were too small and the breakfast was very poor.

Good