Chicago Marriott Naperville

Very good

OK but not anything special.

Liked: It was not included in our package.
Disliked: The check in was awkward because the host did not listen to how I spelled my name. She could not find it and I almost had to go out to the car to get the confirmation (I have difficulty walking and was very tired at this point). Then I remembered that an email with the confirmation number was on my phone, pulled it up and gave it to her. She then quickly said she had gotten yhe name wrong but never really apologized for the confusion. She also placed us in a room that was a long walk from the elevator, which we had no clue about until we walked all the way down the hallway (or i might have asked for a closer room). The room was quiet because it was so far down the hall but it was a long walk. Just not a welcoming way to start our stay. If she had watch me approach the desk (the lobby was not busy), it would have been clear that we needed a closer room. The batteries on the TV remote were also very weak so that was frustrating.

It was a great stay!

Liked: I enjoy having dinner with my dad at the bar , we ordered grilled Sslmon and the Marriott Burger, it was delicious. Thank you guys !
Disliked: The only thing we didn’t like was that Starbucks closed way too early, the staff was nice but not the schedule. They close at 6 pm

We were there to watch...

Liked: Comfortable lobby
Disliked: Breakfast cafe felt a little closed in. Not open to the lobby or any windows.

Very good

Very good

Exceptional

Check in late at 2am...

Liked: Clean room, warm and comfortable
Disliked: So we checked in very late (2am) and the night attendant was running the "finals". He asked us to wait 5 - 7 minutes as the system was locked until it was completed (no apology). About 10 minutes later he re-emerges and picks up the phone and calls a help line. Something happened in the "finals" process and the system was crashed and he was locked out.In the end he checked us in manually, taking a copy of my license and credit card, and had to walk us up to a room to make sure it was actually empty for occupancy. He then apologized, which cooled me down a lot -- all I wanted was an apology for our inconvenience of sitting in a hotel lobby for almost 30 minutes after 2am. I am not blaming him for system problems, but the whole thing made me feel like, "why would I ever return to this hotel?"He offered us water and free snacks, and I appreciated that, but all we wanted to do was *sleep* from a very late flight.I'm sure Marriott won't call and apologize or offer anything, although I would say that when something really nasty happened in a Hilton once we got upgraded to Silver status complimentary and apologized profusely (and no, I didn't throw a fit or pull a Karen, I am always polite, but it takes so little time and money to make guests right when things go *horribly* wrong).

Exceptional