Chicago Lake Shore Hotel

Bad

Disliked: The property now houses illegal immigrants and we stayed at Best Western hotel. We didn't know until we went to check in. No prior notification Very bad experience

Pleasant

Liked: It's nice

Worst experience ever.

Liked: The only thing favorable? The proximity to the lakefront.
Disliked: The room was horrible. Bathroom looks like a jailhouse bathroom. The wifi was non-existent and the front desk expected me to walk downstairs and outside and across the parking lot. The room didnt have a safety bolt latch. The carpet is ICK. I checked out the next day and the lady at the front desk was extremely condescending.

Very good

Good

Liked: Overall, decent room
Disliked: Loud location. Large spider webs in walkway.

Liked: The staff was professional and polite
Disliked: I checked in my room noticed Black mold in shower immediately left room returned to front desk and reported issue and asked for refund talked with manager she stated when you guys called that she would waive cancellation fee HAVENT gotten refund yet!!!

Liked: The room was adequate for the price. The employee who checked me in was polite, professional, and efficient.
Disliked: The other employees I I interacted with, saw interacting with other customers, weren't so great. It is a dated room - no USB charging points so take an adapter.

Perfect

Liked: It was by the lake.
Disliked: Staff was very rude and not understanding at all. After i paid on line i arrive there with my mom as she just had eye surgery went to the staff she charged me extra money for a deposit which i wasn't contacted about. So no I'm not happy about my stay.