Chateau Denmark

Exceptional

Cool setting in heart of...

Liked: Cool furnishings and very comfortable
Disliked: It’s close to the hectic Tottenham court road area so a lot of tourists but not right by the hotel or Denmark st itself is quieter and less foot traffic

Overall a lovely hotel, however...

Liked: We stayed in the townhouse and the room was lovely. Bed was really comfy. Cocktail bar in the evening is a really nice place to have a couple of cocktails to start the evening, really stylish.
Disliked: If you’re planning to stay in the townhouse over the weekend, be sure to bring earplugs! It’s located directly opposite a nightclub, and from around 11pm to 4am, it gets extremely noisy. We were regularly woken up throughout the night by the sounds of people shouting, singing, throwing up, arguing, and car horns as people blocked the road outside. It’s a real shame because the room itself is lovely and well presented. Unfortunately, we found ourselves looking forward to getting home just to catch up on some proper sleep.If I could suggest anything that the hotel could do it would be to provide ear plus in the room. Might help reduce the negative feedback. The layout is a little disjointed, the reception is in a separate building from the townhouses which is fine however breakfast is served in yet another building further up the road, which also doubles as a cocktail bar. Having breakfast in a cocktail bar felt a bit unusual.That said, if you’re staying midweek or you’re a heavy sleeper, you might have a more peaceful experience.

Luxury price, no luxury service:...

Liked: Just a few advantages you actually get for the price:- Spacious room with an interesting design, separate kitchen group, balcony access, two closets, and decent soundproofing of the balcony door (a relief given how loud the street is).- Location is a strong point: about a 12-minute walk to Trafalgar Square.- The hotel agreed to store our luggage a night before check-in.
Disliked: That’s where the positives end. And for nearly $500 per night plus an additional service fee at checkout, the experience was deeply disappointing and far below expectations.- Privacy ignored: The electronic “do not disturb” setting meant absolutely nothing. While we were packing — with our belongings spread across the room — staff entered anyway and even threw out our bags without permission. They were empty by chance, but that is not the point: they had no right to touch them at all. This is outrageous and unacceptable.- Carelessness: Not only did they invade the room, but they left behind cleaning sprays and dusters in the bathroom — right next to my skincare and hygiene products. Completely unprofessional.- Zero attention to essentials: No restock of complimentary items like coffee, tea, or even toilet paper. Budget four-star hotels manage this automatically, yet here I was apparently expected to beg the front desk for toilet paper. Ridiculous.- Poor maintenance: The TV sound system was broken when we arrived. We had to wait for a technician to fix it — something that should have been checked before our stay.- Hidden charges: At checkout, I was told the “service fee” would be waived because of my complaints. But why was this mysterious fee added in the first place? At $500 per night, is service not already included? Guests should be warned upfront — before paying — that the hotel intends to tack on extra charges for basic services every other normal hotel includes.Summary: For the price, this hotel fails spectacularly. A few superficial comforts cannot make up for serious lapses in professionalism, respect for privacy, and basic hospitality standards.

Really cool, going to hard...

Liked: Gorgeous. Every nook and cranny had been considered The gothic vibe was really really cool, not too much and not too little Incredible array of extras to buy at the bar (in room)Bed was comfy, we had a great night sleep. Little bit of noise from outside but you can’t stop idiots being idiots beeping their horns
Disliked: Not a complaint, but I would say maybe have a couple of drinks free, maybe a beer and a coke for 2 (alongside water /teas/coffees). Doesn’t need to be premium and Would be a nice touch and not too much cost to the hotel

Exceptional

Perfection exemplified

Liked: It’s a touch of unique class above normal luxury. Amazing place to stay. The staff were also out of this world and nothing is too much to ask. Amin from the security team and James were 100% stand outs with the dark haired lady from Thirteen, my apologies I’m terrible with names. They made my kids feel like movie stars getting a (non alcoholic) cocktail and going so far beyond customer service as genuinely decent kind loving people!
Disliked: Nothing at all

Superb

Very good