Do not go here

Liked: It was an awful experience . We paid 250 for exclusive double room with lounge access. The room was so run down. I understand hotels are struggling but the exclusive rooms should be a certain standard
Disliked: Complimentary mini bar was a few beers and fizzy juice , in the description it is a decanter of vodka whisky and gin this is a mis sell . It was confirmed by the staff you only get 50ml of each and no more. Also the vodka Decanter was dry.One robe and the basic slippers u get in most hotels suppose to be good quality tartan ones.The room had wrappers and a tea cup behind the mini bar. The bed was so basis I have had better Premier inn rooms I was so shocked Also staff were refusing refund when saying we couldn't stay there Also refused upgrade or any help to resolved the situation. Even confirmed the 'manager' on duty was not authorised to make any decision on issues with rooms or refunds etc and refused to contact anyone to help .this went back and forth for over an hour and then said full refund would be make . Looked at bank and only given £ 111 back out of the 257 we paid in full . I will make another update if they do fix or apologise etc but with the care we got last night I veey much doubt it. Stayed at the Clayton Hotel after this as we needed somewhere to stay for half the price and it was a lovely stay.

Pleasant

Very good

Liked: The location was great
Disliked: The was no view from the room.

Superb

We would have preferred the...

Liked: Great location. Comfortable Bed , The bathroom was AMAZING!
Disliked: The price! Breakfast was cold & overpriced Grand hotel in its day but beginning to look a little shabby& tired .

Superb

Very good

Liked: very comfy bed and the free mini bar is a nice touch. We had breakfast with plenty of choice to choose from.
Disliked: Room furniture appeared a little dated.

Exceptional

Exceptional