Caring Hotel

While the location of the...

Liked: We really loved the location of the hotel, as it’s close to everything. We were able to explore the city entirely on foot, which made our stay very convenient. The room was small, but that’s to be expected in a city like London, and it didn’t bother us at all.
Disliked: Unfortunately, the negative points were more numerous. We arrived early in the morning and had informed the hotel in advance. The very first words from the receptionist were: “You know check-in time is at 3pm. You are too early.” — not even a “hello.” We explained that we only wanted to leave our luggage and use the restroom.When we came back in the afternoon, another receptionist was absolutely lovely — the complete opposite of her colleagues. Most of the other staff members never replied to our “hello” when we entered the hotel. One was vaping with his feet up on the desk while watching a football match, and others were just on their phones. At check-out, there was not even eye contact — the receptionist kept looking at his phone. (PS: I work in hospitality myself, so this was really shocking to me.)The breakfast was also quite poor, both in quantity and quality. The room was very hot, and although we had to leave the window open, it couldn’t open fully, which was disappointing.Finally, we were very surprised to learn that we had to pay if we wanted our room cleaned during the stay. This was really shocking.

Pleasant

Liked: Sort of cheap. Relatively short walks to different underground stations. The staff was nice.
Disliked: The room smelled strongly (like trying to mask stuffiness with fragrance). The "bathroom" in the single person room was an incredibly small plastic closet: hard to fit in through the doors, or turn around in without stumbling on the toilet, let alone to have room to shower. The pictures here in Booking don't match the reality.

Good

Liked: The location is perfect, the room was perfectly fine.
Disliked: It would be nice if the breakfast had more variety and better coffee. Also, please note that the hotel was a bit hot. I know that 26° for London is a bit of a heatwave but it would be nice if something could be done in that regard.

Nice and quiet

Liked: This hotel is one of the better "cheap" hotels i sentral parts of London. It's all clean and tidy, the room and the bathroom seemed to be newly renovated and well looked after. Although the power of the shower is what it is in England... They also serve english breakfast at £11, but we didn't have it. In the middle of the first night the toilet would not flush anymore. In the early morning we got a new room, which was smaller with a very small toilet. Luckily they managed to repair the toilet, and we could move back to room 21. That was a relief. The hotel is in a surprisingly quiet street just off Hyde Park.
Disliked: What I didn't like? Not much, really. We had a nice stay, but the digital check in was difficult. The reception had to help us, and it took a lot longer than "normal" check in routines. But it's all digital these days.

Good

Liked: Very helpful staff, quiet location. Adequate accommodation for a night or two

Superb

Liked: Great Location. Friendly staff, clean room and bathroom
Disliked: there is no lift. thankfully we didn't have heavy luggage. Room was a bit tiny

Excellent, worth money

Liked: Excellent location close to Paddington train station and Bus stop to main attractions Westminster Abbey, Big Ben, London Eye also Oxford Street. Breakfast was good
Disliked: None

Exceptional

Liked: I had a lovely stay. The receptionist truly made my day. Thank you!

Horrible I will be going...

Liked: NOTHING so many complaints and they didn’t respond to any.
Disliked: Everything , The lack of communication The disgusting dirtiness of the hotel The smell