Captain's Club Hotel & Spa

Great welcome. Reserved parking. Great...

Liked: Excellent service. Great location
Disliked: Nothing

Enjoyable stay!

Liked: Property is in a good location, vista is lovely. Room is good overall. James in reception is really good. Other reception staff good too very helpful! Breakfast is good.
Disliked: Waiting staff not managed well. Not proactive to serve and upsell drinks when empty glasses on table. Slow service- impression is that staff don’t want to take orders prefer you to go to the bar.

Superb

Liked: Location and excellent food.

We had a marvellous time

Liked: The location is lovely right on the river. We had a very enjoyable time.
Disliked: None

Exceptional

Very good

Great Stay on the River...

Liked: Great location right on the river - lots to watch so be sure to have a river view.Frequent water taxi across the river and timetabled larger water taxi to Christchurch Quay and Mudeford Sandbank (where the 500 or so beach huts are located!)Parking easy and free as a spot is reserved for you.Good English Breakfast and great choice of seasonal fruits - a real joy! Good cappuccino.Nice indoor and outside public areas.Single Double Apartment with River view lovely and spacious with good facilities, although note that the Single can get hot as there are no windows (but there is a large ‘porthole’ in the ceiling). Tower fans provided throughout and effective AC in the lounge.
Disliked: Terrible sporadic wifi all over the hotel - would expect a lot better for a 4* hotel and the amount charged.Awful Minute Steak and Egg breakfast; looked and tasted like the steak has been boiled.Spa very small and really only consists of a giant, boiling hot jacuzzi.

Amazing hotel, great service &...

Liked: Our second time staying at the hotel, a big reason we returned is the warm, inviting atmosphere of all the staff, & the buzzy atmosphere throughout the hotel. The pool/sauna is relatively small but perfectly sufficient. We ate in the restaurant one night, & the food was superb, as was the service. Will definitely return.
Disliked: WiFi in restaurant didn’t work.

Very congenial and helpful staff...

Liked: Modern and light
Disliked: Nothing