Candlewood Suites Secaucus By IHG Guest Reviews
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Anonymous Fri, 27 June 2025
Very good
Nagesh Mon, 9 June 2025
Good to stay with large...
Liked: Spacious rooms
Disliked: Too remote location and no food joints nearby and also no cafe or food options at hotel
Pure Wed, 28 May 2025
Very good
Liked: Staff was nice. Prices for snacks were good. Location was good, just far enough away from the busy but close enough for fun.
Disliked: Needed more blankets.
Grace Mon, 26 May 2025
Very good
Nelson Sun, 11 May 2025
Superb
Chicken Mon, 5 May 2025
Great
Cecilia Wed, 30 April 2025
Double charged for my stay...
Disliked: I had an absolutely awful experience at this hotel. They double charged my card without any prior warning or explanation, and when I contacted them to resolve the issue, they had the audacity to tell me it was a “computer glitch” and that “glitches happen.” As if that wasn’t bad enough, I ended up suffering significant foreign exchange loss because of their mistake. The amount for my stay plus the deposits of 250 worked up close to USD 1k. Imagine they doubled charged. They offered no compensation and they had the nerve to tell me all they could do was reverse the charge — which is useless since the damage had already been done! I was left with no recourse and no accountability from their side. The complete lack of responsibility or effort to make things right is beyond frustrating. They just shrugged it off as if it were nothing, offering nothing but a half-hearted “SORRY.” This is the worst customer service I’ve ever encountered, and I will never stay here again. Avoid this place at all costs!
Corrales Thu, 24 April 2025
Very good
Aubrielle Mon, 31 March 2025
Exceptional
Chicken Sun, 30 March 2025
Peace quiet comfort cleaness hospitality
Liked: Everything