Candlewood Suites Fredericksburg By IHG

Bad

Disliked: My room had a strong, unpleasant odor that made it very uncomfortable to stay in.

Very unsatisfied.

Liked: Area hotel located in was good.
Disliked: Request for 2 beds as I selected.

Pleasant

Only complaint is that I...

Liked: Clean and comfortable bed
Disliked: Area was clean and I felt safe

Terrible Customer Service

Liked: Never got to stay
Disliked: I went to the facility and they could not find my reservation. So I had to leave and was still charged for the reservation. I even called to discuss the issue. I was told I reserved the incorrect date which could have been changed my their associate. But they said he is new and I got charged 100 for nothing.

Exceptional

It was the worst experience...

Liked: They didn't offer breakfast. The location was difficult to get out of into the main road. We didn't like anything from this hotel or stay.
Disliked: Everything from the check-in process to switching rooms twice and then having to pay an extra $25 fee at the check in. I had spent all of my money renting the room in the first place and then the manager tells me at the check-in desk that I had to pay an extra $25 refundable fee ( credit card only ) all I had was cash and if I didn't pay it then I had to request a refund for the whole night and be left with no where to go with no money. It was such an inconvenience for me to have to run to the store and pay an extra $4 fee to have the money loaded onto my debit card and then go back to finishing checking on. The first room I had was filthy. It had other people's belongings still in the room, the refrigerator had dried up milk in it. The sink had food crumbs in it and the mirror had fingerprint smudges all over it and there wasn't a skillet to cook in from the kitchen. We immediately got a second room and it was also missing a skillet from the kitchen and the stove top didn't turn on because the knob on the wall that turns on the stove was broken so we had to have someone come up and replace the knob for the stove in the middle of preparing for dinner. The carpet wasn't vacuumed and just was really unkempt. I paid alot of money for this one important night that I had planned in town and spent most of the night with nothing but trouble and it was a waste of $160. I would like a refund or a credit of some sort.

Exceptional

Brief and quiet

Liked: Convenient to 95
Disliked: Floor was cracked in room 104