Candlewood Suites Aurora-Naperville By IHG

Not good

Liked: nothing
Disliked: not clean, unnecessary 150$ deposit, no breakfast, temperature control is hard, staff not ready to help, washroom not clean

Superb

Terrible late night staff

Liked: The Worker that night was very rude. She wouldnt even let me get my room due to late check in. If i paid already i understand what the problem was... The indian looking lady doesnt have great customer service. I drove all the way from Michigan 5 hour drive and the lady at the front desk still refuse to check me in after i already paid 100.00 that was taking out my account. I would like to dispute my transaction to get my money back . I had kids with me from out of town too. Im very dusappointed. This hotel staff was horrible...
Disliked: The front desk lady bad attitude. I had to sleep in my car after i already paid for my hotel. I need a refund since i couldnt experience the hotel

Disappointing

Liked: The location of the hotel.
Disliked: The toilet seat had urine on it, which was not cleaned before me staying in the room. The floor was dirty, and the tub had the previous guest hair in the tub. The bottom of the fridge drawers were dirty. This room was not cleaned before me staying in there. This is very disappointing.

Nice experience except Elevator and...

Liked: Nice room,kitchen equipped well,quite and nice staff
Disliked: Coffee in lobby not working.Elevator when I was checking out did not work and had to use stairs carrying my stuff 3 times.

Pretty nice

Liked: Air conditioner/ heater didn’t workEverything else was great

Very good

Calm and clean and friendly

Liked: Great environment love it

Exceptional

Liked: Nice counters and full kitchenette
Disliked: Bed was a little stiff. Toilet also has trouble flushing correctly