Superb

Very good

Good

Disliked: I didn?t like how they put the bill on door. That?s got personal information on the paper.

Exceptional

Disliked: I've stayed here about 3-4 times and each time they have charged more for parking. Don't get me wrong I love the hotel but the parking is ridiculous.

Fun, relaxing, and a good...

Liked: The hotel is nice and in a great location, especially if you are going to Minute Maid Park. Truly this is in a great location if your going to be in the downtown area. The staff is so nice and friendly and the bar prices are reasonable. Beds are comfy and room is modern and you really don't really hear noises from the hall or rooms around you.
Disliked: Valet is a bit pricey, but I guess its pretty much on par with everyone else. Other than that there isn't anything we didn't like while staying at this hotel.

Superb

Liked: Valet was phenomenal, friendly and attentive staff
Disliked: Only 2 elevators worked so we often had to wait for extended periods

Very good

Liked: Distance to minute maid park.
Disliked: Bathroom door does not shut all the way. Room 307, and one valet said 35.00 to park, then another said 50.00 due to oversize vehicle. But was charged the 35.00.

Very good

Liked: I liked how it was close by to a lot of attractions and restaurants.
Disliked: I didn?t know it wasn?t free parking.

Great customer service, stunning lobby...

Liked: Customer service here is amazing, the staff are super patient, efficient, always in good spirits, and just on the ball, when it comes to dealing with guests. I usually check in pretty early in the morning and Matthew?s always so sweet and happy to assist me, and he?s super nice, professional and happy to help with towels, etc. Crystal too, is a real sweetheart, and she did a great job checking me in and being very patient to my needs. Am always so happy to stay here due to the great care they provide overall!!The lobby?s also visually stunning, great design, furniture, and it?s such a beautiful building, love how they kept all the original beams, but improved and designed around it. The lobby has an area where you can purchase drinks/snacks and it?s open 24/7. The cafe at the lobby too has a great menu, pretty comprehensive and friendly staff there too. Can?t wait to come back!!!
Disliked: Nothing!!