Brookstone Lodge near Biltmore Village Ascend Hotel Collection, Asheville

Great hotel and price

Liked: This place was very clean, organized and beautiful. The staff members very friendly and informative, the free Continental breakfast was full of great options and always kept filled and tidy. The beds were extremely comfy and make you wish you never have to leave. There was absolutely no issues with noise like you get at a lot of other hotels. Definitely will be staying here again!

Very good

Exceptional

Disliked: Everything was wonderful. However, the beds were not very comfortable. I would just suggest that be their next upgrade. Other than that complete satisfaction.

Nice facility which served my...

Liked: The facility and room was very clean. Check in and check out was very easy. Breakfast had a variety of options which met my needs. I liked the parking in a more secure location, but it was a little tight when all the spots were filled. It was very close to all the highway accesses and local attractions. Restaurants were within a few miles of driving in any direction.
Disliked: The room did have a slight musty/moldy smell which is not uncommon in this more humid environment. The person upstairs sounded like a walking elephant which was disturbing late at night and early morning. Not having carpet probably added to the problem, although I liked not having carpet on the floor. The mattress either needs to be flipped more often or changed as it was breaking down creating a "pit" to sleep in.

Exceptional

Clean, spacious rooms. Great location...

Liked: Great value, super clean, nice atmosphere . Had everything we needed Staff helpful, breakfast good plenty of free parking would definitely stay again
Disliked: The windows weren’t very soundproof so you could hear the traffic it was pretty loud

Exceptional

Liked: Nice selection of breakfast items to choose from. Staff kept everything stocked and cleaned. The room was very clean and roomy. Staff was very friendly. Will more than likely stay here again!
Disliked: One thing I will mention is that the air unit in our room kept cutting on and off throughout the night. I wish it stayed on instead of cutting off for "X" amount of time. This could have been just user error, but when the AC was running, it kept the room nice and cool just the way my husband and I like it.