Broadway Plaza Hotel

Exceptional

W e felt very safe...

Liked: Wait!!! If you're looking for a wonderful place to stay... you have arrived!! The hotel facilities were extremely clean with many concierges who were happy to assist at the front desk. Shout out to Jarvis and Anthony who were especially helpful. We felt very safe at this location and there many GREAT places to eat in walking distance. I heartily recommend!!

Nightmare experience

Disliked: The fire alarm went off in our room at 5am for no reason during one of the nights of our stay. The hotel staff dealt with this issue painfully slowly while we stood blinking in our dressing gowns. They took 30 minutes to silence the alarm. This completely disrupted our sleep that night.They never provided an adequate explanation for why it happened, and hence we were never reassured that it couldn't recur. Someone then barged into the room the next morning when we were trying to sleep, in order to "fix the alarm", further disrupting our sleep. When we said we were sleeping so please come back later, the man asked if the alarm was therefore fixed. He also asked me what the issue with the alarm was. This seemed unprofessional to me. Why was this man challenging my request for him to come back later, and also asking me, the guest, what was wrong with the alarm?! How would I know what the issue is... clearly he was trying to do his job but he hadn't been briefed on how we might be feeling as guests. The hotel staff just came across really not joined up in how they dealt with this and not at all focused on guest experience.The hotel staff then seemed to have no desire to make this right. I raised the idea of compensation for our distress and they continually tried to say they couldn't do anything. The first person I spoke to said he couldn't make a decision and had to speak to his manager. The manager offered 50 dollars for inconvenience and said she couldn't do more. When I explained a bit more she upgraded her offer to 100 dollars (relative to a 300 dollar a night room) and again insisted she could do nothing more. It's really disheartening to be faced with this sort of adversarial service. Throughout this whole ordeal, staff seemed surprised that we were distressed or unhappy when I raised the issue with them and seemed unwilling to help. This is really not what you would expect from a 4-star hotel.

Exceptional

Comfortable landing spot

Liked: The water was replaced everyday, the housekeeping staff did a great job, the front office staff were always pleasant & welcoming. Very comfortable room after a day of exploring.
Disliked: I can't think of anything I didn't like

Very good

The most The most perfect...

Liked: The hotel is in the most perfect location and you can easily walk to all the attractions. It is on a road called Broadway which runs all the way through the Manhattan area so very easy to know where you are. The hotel is exceptional and our family room 407 had a view of the top of the Empire State Building. It was an exceptionally large room and beds were super large and comfy. We couldn’t find a fault with the hotel and would recommend to anyone visiting New York. Thank you to Gaston and Cris and all the other staff as well for their kindness, helpful and friendly greetings in the front desk. We would definitely stay here again.

Superb

Liked: Central location and attentive staff
Disliked: Had a lower floor. Some noise late evening from.traffic.and bars but the hotel.is on Broadway!

Superb

Liked: Quiet room, nice balcony, helpful staff