Britannia Hotel Birmingham New Street Station Birmingham Guest Reviews
Write a review
Write a review
Dean Thu, 24 July 2025
Bad
Liked: Nothing
Disliked: Checked in went to the room, had no kettle nor hanger to hang up your clothes. Went down to reception, changed my room and the they didn't have an iron in the room that should have been in the room. Went down again to ask for one. Then asked for a fan as the air-conditioning wasn't working. Asked if I could have a fan. Was told they don't provide a fan.Later the evening wanted to make coffee, no coffee nor sugar.Next morning when I checked out told reception I wasn't happy. Wasn't very helpful and me email to send my complaint in. Done the email and then also later that day to speak to a manager was told she will look at the email and reply. Never got a reply. Send another one and called again. Was the told they only reply in 28 days. They definitely don't care about customer services.Unfortunately I didn't booked the hotel Will definitely not stay at the hotel again thats for sure.
Sharon Thu, 24 July 2025
Bad
Lynton Wed, 23 July 2025
Never stay again
Liked: Nothing
Disliked: Everything
Michelle Wed, 23 July 2025
Good
Liked: Good central location,comfortable room.
Ezebube Wed, 23 July 2025
Lovely
Kate Wed, 23 July 2025
Very good
Lee Wed, 23 July 2025
Good
Lee Wed, 23 July 2025
Good
Agne Wed, 23 July 2025
Passable
Liked: Kettle and drinks provided
Disliked: Shower tub combo and no exterior window made the heat and steam go right into the room even with the door closed. Walls and door very thin - could easily hear people walking outside
Perry Wed, 23 July 2025
Exceptional