Name: Bournemouth Carlton Hotel BW Signature Collection
Address: East Over Cliff, Bournemouth
Telephone: 0800 031 8416

Fantastic staff, great value and...

Liked: The staff were amazing, so helpful and friendly.. we loved our rooms, the breakfast was great.
Disliked: Nothing

Pleasant

Liked: I liked how nice the staff was
Disliked: I was hoping for the facilities to match my expectations especially the indoor spa and pool.

It was ok overall, the...

Liked: The location
Disliked: It could do with a bit more cleaning

Budget stay

Liked: It was close to the beach and the bar man was friendly.
Disliked: No hot water in the room had to have cold shower. Bed was hard as nails. Could do with a major update.

Good location and service. But...

Liked: The staff went out of there way to help me when the car park was full
Disliked: The breakfast selection was very poor. Poor quality sausages. Very little fruit. Only sliced bread. Few pastries overall poor. Bedroom was basic , and bed uncomfortable. Shower and bath needed updating and due to age looked dirty. Hardly any TV signal and no bottles of water I. The room

Superb

Rubbish

Disliked: Sauna out of order , whole spa very pure, everything looked out of control!!!

Loved it and the staff...

Liked: The rooms were clean and spacious.
Disliked: I think the rooms could do with aircon. I arrived when we had a heat wave so itwas very hot despite the cooling fans provided in the rooms.

Very pleasant for one night...

Liked: I liked the feel of the property, location excellent right on the beach. Room clean, bed comfortable, breakfast really good.
Disliked: Pool very small. Only a few tables on the terrace and the terrace area was dirty. Tables not cleared and cleaned. Bit messy round the pool although I didn’t use that area . I booked single room and it was overlooking the rear car park - I wasn’t advised of this when booking. On arrival I didn’t think much of it because only there for one night but when trying to sleep it was so noisy all night. My room was on 1st floor overlooking the outside hotel bins and the air con system which were both so noisy all night I didn’t sleep at all. People chucking rubbish, bottles in bins, air con coming on and off - so loud all night. My room was also next to the lift which sounded like fireworks going on and off all night. I wish I had asked of location of room when I booked but I didn’t think of these things. My daughter had single room above me and she experienced the same issues , didn’t sleep at all. My other daughter and her husband had double room and this was at front of hotel with sea view and it was amazing so I would book that if I came again. Also sauna and jacuzzi were out of service but we got free breakfast to compensate for this. And 4 free drinks.