When I booked the reservation the person who helped was great, very friendly, helpful and knowledgable. A great price and staff, will definitely come visit again soon.

Liked: Great service; clean rooms; wonderful location next to everything at a great price.
Disliked: The experience was perfect!

We stayed on 10/26/12 for a concert at the Wilbur. I was quite concerned after reading reviews that were either 1 star or 5 stars. I gave it 5 stars and wonder what the 1 star reviewers experienced. We had a deluxe room which, for the $20 more per night, was absolutely worth it. The lobby is beautiful, the staff was friendly and efficient, the elevators ran perfectly, and the experience was excellent. If one is trying to skimp on everything, one should not be surprised if things aren't perfect. Spend the extra money. We'll stay there again.

Liked: Decor, staff, service.
Disliked: Nothing.

Liked: Location
Disliked: Room was too small. The desk clerk warned us when we checked in. Somebody should have told us before.

Liked: It was clean and classy and well located in Boston
Disliked: Check-in took more than an hour, all for them to tell us our room wasn't ready, despite it being 2 hours past check-in time. We then had to wait an hour for our room to be ready, and had to stand in line all over again to get our room information.

Liked: Great Boston Location

Liked: Comfortable room, attentive service, perfect location.

Liked: The ease of getting around. Also, the room service staff was very friendly.
Disliked: The room was very small and smelled odd.

Liked: Location!ðŸ�??recent renovations mostly good to great. Public area nice though very loud. Restaurant great. Staff SO friendly and accommodating.
Disliked: 100 million dollar renovation: 🥵room designers failed!! Tiny room ok, but w narrow width, do not build out frame around TV. do not have deep headboard. We could not WALK past the foot of the bed. Had to turn sideways, bendover the bed to clear t

Liked: Location
Disliked: The size of the shower is ridiculous. It's so small that the shower courtin sticks to your body no matter how you showe. They should get rid of the useless tiny glass decorative panels and put a curved shower courtain. There were hairs in the shower.

Liked: Very well run, beautifully appointed and excellent service in a location near Common and T stop!

Liked: Price and location
Disliked: stained carpets