Service was excellent and same for the location.

Liked: Location.
Disliked: Room and bathroom somewhat small.

When I booked the reservation the person who helped was great, very friendly, helpful and knowledgable. A great price and staff, will definitely come visit again soon.

Liked: Great service; clean rooms; wonderful location next to everything at a great price.
Disliked: The experience was perfect!

We stayed on 10/26/12 for a concert at the Wilbur. I was quite concerned after reading reviews that were either 1 star or 5 stars. I gave it 5 stars and wonder what the 1 star reviewers experienced. We had a deluxe room which, for the $20 more per night, was absolutely worth it. The lobby is beautiful, the staff was friendly and efficient, the elevators ran perfectly, and the experience was excellent. If one is trying to skimp on everything, one should not be surprised if things aren't perfect. Spend the extra money. We'll stay there again.

Liked: Decor, staff, service.
Disliked: Nothing.

Lovely stay and loved the...

Superb

Wouid recommend this hotel. Ideal...

Liked: Perfect location, friendly staff and excellent facilities.
Disliked: Romans not cleaned to a good level. Cosmetic cleaning only.

Exceptional

Liked: Great location. Lobby was nice.
Disliked: Room incredibly small even for one traveler.

An enjoyable stay in a...

Liked: Location and cleanliness
Disliked: Although we had an upgraded room, it was still relatively small!

Very poor

Liked: It was a convenient walking distance to various areas of interest.Breakfast was decent but expensive if it's not included in the room reservation. The daily price for two people is around $65.
Disliked: The smoke detector started chirping as soon as we checked in. We immediately called the service desk and they sent someone up in about an hour to change the battery. The following morning, at 2am, the smoke detector started chirping again. Someone was sent up and the battery was changed again. At 11am, it started chirping again and they sent someone up to replace the smoke detector. That night, at 10:28 p.m., it started chirping again. After multiple phone calls with no response and over an hour wait, someone came up to change the battery again. Mike, the night manager, was minimal help and did not follow up to make sure the issue was resolved, nor did he offer to give us a different room.The refrigerator was broken. We brought it to their attention and they replaced it.We spoke to the day manager and they did give us a small discount since we had so many issues. Despite the discount, it was still expensive and not worth the hassle and lack of sleep.

Very good

Liked: Room lovely, friendly staff

Nice hotel in nice location

Liked: Location was where we wanted to be. Hotel room was spacious
Disliked: Blinds in room didn’t work properly. Shower controls didn’t work

Superb

Liked: The gym and location