When I booked the reservation the person who helped was great, very friendly, helpful and knowledgable. A great price and staff, will definitely come visit again soon.

Liked: Great service; clean rooms; wonderful location next to everything at a great price.
Disliked: The experience was perfect!

We stayed on 10/26/12 for a concert at the Wilbur. I was quite concerned after reading reviews that were either 1 star or 5 stars. I gave it 5 stars and wonder what the 1 star reviewers experienced. We had a deluxe room which, for the $20 more per night, was absolutely worth it. The lobby is beautiful, the staff was friendly and efficient, the elevators ran perfectly, and the experience was excellent. If one is trying to skimp on everything, one should not be surprised if things aren't perfect. Spend the extra money. We'll stay there again.

Liked: Decor, staff, service.
Disliked: Nothing.

Exceptional

It's was ok. I expected...

Disliked: The bathroom was small and did not have a bath tub. Very disappointing.

Exceptional

Beautiful! But the lobby has...

Liked: The lobby is incredibly beautiful and the location is impossible to beat. Walking distance to everything, staff was great, the restaurant and bar were great.
Disliked: Our room was VERY small. Much smaller than I'd have expected for a nice hotel in a ritzy part of Boston. There was no microwave or stocked minibar.

Good

Liked: Ok hotel. Good value. 100& clean. All in all a satisfactory place to sleep. Comfortable bed.
Disliked: Charmless room. Tiny bathroom. Ridiculous facilities fee? a ripoff.

Superb

Superb

Great location and comfortable room.

Liked: The location was great and the staff were friendly. The gym is amazing.
Disliked: The only thing we didn't like was the upsell on a bigger room once we arrived. Not a big deal, but I just find this kind of thing annoying.

Exceptional