When I booked the reservation the person who helped was great, very friendly, helpful and knowledgable. A great price and staff, will definitely come visit again soon.

Liked: Great service; clean rooms; wonderful location next to everything at a great price.
Disliked: The experience was perfect!

We stayed on 10/26/12 for a concert at the Wilbur. I was quite concerned after reading reviews that were either 1 star or 5 stars. I gave it 5 stars and wonder what the 1 star reviewers experienced. We had a deluxe room which, for the $20 more per night, was absolutely worth it. The lobby is beautiful, the staff was friendly and efficient, the elevators ran perfectly, and the experience was excellent. If one is trying to skimp on everything, one should not be surprised if things aren't perfect. Spend the extra money. We'll stay there again.

Liked: Decor, staff, service.
Disliked: Nothing.

Disliked: Recurring mechanical noise in hallway; not loud, but enough to disturb sleep.

Disliked: Tv never worked and no one would fix it it.

Liked: Location. Convenient for shopping and transportation.
Disliked: There were no mirrors except in the bathroom which was not big enough to see the whole body.

Liked: It was a great place .
Disliked: My stay there was excellent.

Liked: The location and staff were FABULOUS!
Disliked: No coffee in the lobby

Liked: Elegant and nearly 100 years old. $200 million renovation 4 years ago and it shows

Liked: Location

Liked: I liked how big the actual hotel is. It�s Beautiful looking in.
Disliked: Dirty water came out the tub when first turned on. The booking said we would get bath robes, no bathrobes were provided & the size of the room was very small looked completely different then the pictures showed. Other the That the hotel just looks nice.

Liked: My stay was great. The staff was nice and helpful.
Disliked: I did not like how small the room was especially since it was supposed to a superior Queen room.