Best Western Swiss Cottage Hotel

Very good hotel and great location for the event we were attending at The Roundhouse, Camden.

Very good

Exceptional

Great

Pleasant

Liked: The location is excellent.The staff on arrival were wonderful.The check in process was efficient. The room was functional for friends with a nice seating areas.
Disliked: It was not pleasant in the hot weather conditions. The room was like a sauna and even with the fans, I couldn't sleep due to the heat and humidity on the top floor. I stayed out as much as possible to avoid being in the room. The stairs are not great for anyone with injuries which I didn't foresee, even though they offered to take my bags upstairs. The breakfast was very average and could do with an update. A fridge would be beneficial, anything I bought melted, and it would have helped if I could keep my water cold - although the staff did make an ice bucket available.

Disappointed

Liked: Nothing. Very dated and worn. Holes in the carpet of room 19. Cracked bathroom tiles and rusty furnishings in bathroom. Room felt dirty. Fusty smell. Shower over bath which had hot water coming from the cold tap so no way of mixing the water to get right temp. Was glad to check out. Staff were very pleasant and helpful.
Disliked: Will not stay again sadly. Huge shame as very handy location but feels like it’s been forgotten.

Enjoyed my stay here. Very...

Liked: Gentleman on reception was very welcoming and helpful. Nice and close to Swiss Cottage tube station. Excellent breakfast. Room was very comfortable.

Good stay local to the...

Liked: Booked this hotel the night before my stay due to location to the Royal Free hospital. Extremely close to Swiss Cottage tube station. The room was large, clean, quiet and comfortable. Breakfast good, filling and all staff were extremely accommodating. There is a bar to buy drinks at when returning
Disliked: No air conditioning just fans and open windows in extreme temperatures this week.

Very good

Don’t recommend for summer

Liked: Location is good as it is close to the station and shopping stores, and also quiet.
Disliked: No air con, no refrigerator. It was nightmare for summer stay.Small elevator only for two people. My single room is on the fourth floor and needed to use more steps after reaching to the third by the elevator.Most of facilities look aged.