Best Western San Dimas Hotel & Suites

Superb

Good

Need more professional staffs

Liked: The garden is so pretty, a lot of beautiful flowers . The rooms are clean and wider than I thought. Good breakfast
Disliked: The lady who works at the reception desk was not friendly and professional enough when we reported that there were rocks or something in the pool she did nothing and no apologizing even though it could have scratched people in the pool which happened to our kid plus it was on both feet.:<

Why can't I get a...

Liked: Nice garden
Disliked: You have refused to give me a receipt for my trip.

Exceptional

Best Western San Dimas

Liked: I liked the location, the room was ample, the bed was comfortable but not the pillows so, shower was nice, plenty of furniture for seating, the rose garden including gladiolas, geraniums and succulents around the pool, breakfast was good but did run out if some items by 9:30.
Disliked: Pillows are small, breakfast items, i.e., bagels, yogurt ran out before 9:30 when serving until 10:00 on the weekend, and my alarm clock did not work, it would not turn on.

Disappointing

Disliked: Carpet was filthy

Passable

Liked: Friendly Staff, Great Breakfast selection, nice rooms
Disliked: Property can use an upgrade, worn. Pool gate would not lock. upper walkway cracked.

Good