Best Western San Dimas Hotel & Suites

Horrible

Liked: I’ve always in the past stayed here. It used to be clean with what appeared quality furniture and bedding. But this time our king was CLEARLY a blow up mattress. So low to the floor we had to use the wall to get up. Sat on the end of the bed to put shoes on and like all air mattress’s with low air I sunk to the floor.It felt musty, and dirty. Too bad,,, I use to like it there. But won’t consider it again, no matter how close to the area I want to be in.
Disliked: See above

Nice and clean

Liked: 👍
Disliked: 😍

Superb

Good

Need more professional staffs

Liked: The garden is so pretty, a lot of beautiful flowers . The rooms are clean and wider than I thought. Good breakfast
Disliked: The lady who works at the reception desk was not friendly and professional enough when we reported that there were rocks or something in the pool she did nothing and no apologizing even though it could have scratched people in the pool which happened to our kid plus it was on both feet.:<

Why can't I get a...

Liked: Nice garden
Disliked: You have refused to give me a receipt for my trip.

Exceptional

Best Western San Dimas

Liked: I liked the location, the room was ample, the bed was comfortable but not the pillows so, shower was nice, plenty of furniture for seating, the rose garden including gladiolas, geraniums and succulents around the pool, breakfast was good but did run out if some items by 9:30.
Disliked: Pillows are small, breakfast items, i.e., bagels, yogurt ran out before 9:30 when serving until 10:00 on the weekend, and my alarm clock did not work, it would not turn on.

Disappointing

Disliked: Carpet was filthy