Best Western San Dimas Hotel & Suites

Best Western San Dimas

Liked: I liked the location, the room was ample, the bed was comfortable but not the pillows so, shower was nice, plenty of furniture for seating, the rose garden including gladiolas, geraniums and succulents around the pool, breakfast was good but did run out if some items by 9:30.
Disliked: Pillows are small, breakfast items, i.e., bagels, yogurt ran out before 9:30 when serving until 10:00 on the weekend, and my alarm clock did not work, it would not turn on.

Disappointing

Disliked: Carpet was filthy

Passable

Liked: Friendly Staff, Great Breakfast selection, nice rooms
Disliked: Property can use an upgrade, worn. Pool gate would not lock. upper walkway cracked.

Good

Exceptional

Don't do it...Not worth the...

Liked: The location and free breakfast
Disliked: I was having some work done on my home and needed to empty it for a few days. i chose this hotel because of proximity to my house and 3 star reviews/ great pics. however....My room was very musty when I arrived.I did do early check in, so I paid an additional amount to get into my room. The pictures and review on website do not match. my room did not have a smoke alarm. I mentioned it to the front desk and they said they were installing them next week. I advised them that if a fire broke out to please knock on door ( i was being sarcastic) my room should have a smoke alarm for safety purpose, no excuses. He didn't ask to move me or give me a credit. Rug was sticky and on last day, saw 2 bugs. I was done. I paid over $500 for 3 nights. Never again BW San Dimas!! I will pay the additional $300 to stay at high end hotel in Claremont if needed in the future.Don't fall for this place unless you have no choice!

This is an older hotel...

Liked: Daily maid service is wonderful and not something that is common anymore. Made to order omelets were fantastic.

Passable

Liked: Friendly staff, nice breakfast
Disliked: Building needs an upgrade. it should have mentioned no elevator, we're in our 70's not easy going up and down stairs. Bathroom no sink in it, only toilet and bathtub. It's all located in the room lights on and everyone wakes up

Exceptional