Best Western Plus Sunset Plaza Hotel

Great hotel booked last minute; reasonably priced; nice pool and free breakfast! Better pool than the Montage in BH.

Liked: Nice, clean rooms.
Disliked: None.

This stay did not meet...

Liked: I really enjoyed the breakfast at this hotel — it was fresh, varied, and well presented.
Disliked: However, my overall experience was disappointing considering the high price. For the first two nights, I was given a room that literally faced a blank wall — it felt like being in a prison cell. I expected better for the rate I paid.Another issue was the lack of basic amenities: there was no kettle or drinking water in the room. I asked the front desk and was told to use the coffee machine to boil water, but the result had a strange and unpleasant taste.

Exceptional

Very good

Would totally stay again but...

Liked: Breakfast was nice although often there was no place to sit. Location fabulous! Service great; pool,pretty!
Disliked: Our first room on bottom floor faced cement wall and received no natural light. Luckily they switched us to much better room!

Exceptional

Very good

very bad

Liked: The photos on Booking look great.
Disliked: The facilities are old and not soundproof at all. The mattress and sheets were very low quality and uncomfortable. We were put in a basement room that smelled bad. No one came to clean the room the next day. Overall, a terrible experience — I would not stay here again.

It was good.

Liked: Location
Disliked: The breakfast area should be cleaner, and the staff should be more attentive. Some of the breakfast items were old.

Exceptional