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Best Western Plus Stoke-On-Trent Moat House eeee
Best Western Plus Stoke-On-Trent Moat House, Etruria Hall Festival Way Etruria, Stoke On Trent
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HOTEL RATING: 
VERY GOOD
4 out of 5 (1276 Ratings)
0.6 miles from Stoke On Trent centre
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Hotel Description
A fitness center hot tub business services and a perch next to a water park help guests work hard and play hard at the Best Western Plus Stoke-on-Trent City Centre Moat House. All 147 rooms at the three-story non-smoking Best Western Plus include satellite TV Wi-Fi access coffeemakers work desks robes and 24-hour room service. Guests get their fill at the hotel restaurant and unwind with a cocktail in the lounge. Road warriors burn the midnight oil in the business center. There's also a fitness room heated indoor pool hot tub and steam room on the premises. Express check-in/out offers added convenience. Parking is free. The Best Western Plus is off the M6 motorway between Manchester and Birmingham. It's adjacent to WaterWorld Indoor Tropical Aqua Park. Trentham Gardens is six miles south and Alton Towers Resort theme park is 15 miles east. Guests drive 15 minutes to check out the Gladstone Pottery Museum or the Wedgwood Museum. Manchester Airport is 40 miles from the hotel and East Midlands International Airport is 50 miles.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Free Parking
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Garden
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Parking
` Room Service
` Sauna
` Solarium
` Terrace
` Vending Machines
` Bar
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Massage
` Family room
` Dry cleaning
` Internet services
` Non-smoking throughout
` Breakfast in the room
` Hot tub
` Packed lunches
` Fax/photocopying
` Luggage storage
` WiFi
` Indoor pool (all year)
` Daily maid service
` On-site parking
` Private parking
` WiFi everywhere
` Accessible parking
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Hot tub/jacuzzi

Best Western Plus Stoke-On-Trent Moat House Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4 out of 5)

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4

Very Good - 4 out of 5

Neelam, Nottingham, visiting Victoria Hall Stoke Sat, 17 December 2016

Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

2

Disappointing - 2 out of 5

Jenny J, Wales Fri, 23 May 2014

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

5

Exceptional - 5 out of 5

Steven J, Great Yarmouth Fri, 29 March 2013

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

4

Very Good - 4 out of 5

Emma Wed, 19 February 2020

Very good

Liked: Stuff where nice , use of pool and gym food was nice breakfast was amazing,
Disliked: Well we booked a family room , and when we arrived we got told we had to pay 10 each child per night and that was not made clear at all when I booked , I throught when u booked a family room it mean a adults and children , plus when we stayed it January kids eat free and got charged, didnt get charge for children in January , I didnt complain when left because I was hit with the sick bug that night and just wanted to get home

2.5

Fair - 2.5 out of 5

Julie Tue, 18 February 2020

Very disappointed left feeling very...

Liked: Location good variety of places to go and eat. Staff in breakfast were very please take and helpful.
Disliked: No upgrade available even thou I?d paid for one. Paid 10 for chocolate strawberries not worth the money 3 tiny ones in a slate. I also paid upfront and they then tried to charge me again. Also charged 5 per night as booked with Booking.com free if you book direct. And as I had two rooms was charged for a car in each - we only had one car. The morning we checked out we went for breakfast then back to room I wanted to shower and brush teeth before a long drive but they?d turned off the water without any notice. We couldn?t even flush the toilet. I was advised that I could have a refund on the strawberries that never happened they apologised about the water and gave me 20% discount of my bill which was only a total of 32.00 so saving me just over 6 not good enough I?m affraid.

4

Very Good - 4 out of 5

Sophie Tue, 18 February 2020

Good value

Liked: The friendly staff
Disliked: Bed sheets although clean had little bits of dirt we had to brush out the bed!

4

Very Good - 4 out of 5

Joyce Tue, 18 February 2020

WOULD GO BACK

Liked: LOCATION TO WATER WORLD SWIMMING POOL AND BREAKFAST ECELLENT
Disliked: SPA FACILITIES NOT AVAILABLE EVEN THOUGH I PHONED SUNDAY TO CONFIRM MY WIFE WAS DISAPPOINTED AS SHE IS PREGNANT AND LOOKED FORWARD TO A MASSAGE

5

Exceptional - 5 out of 5

Kathryn Mon, 17 February 2020

Great family friendly stay!

Liked: Didn't even realise it was on the same site as the waterpark which is where we were going, so that worked brilliantly!
Disliked: Would be great if kids (aged 8+)were allowed in the jacuzzi.

5

Exceptional - 5 out of 5

Lucia Mon, 17 February 2020

Big thank you!

Liked: We've been to this hotel over the weekend, had a late check out and the receptionist it was really nice and helpful. The room it was good, clean, quiet and comfortable. The restaurant was amazing, the staff was so helpful and nice with the kids!

4

Very Good - 4 out of 5

Anonymous Mon, 17 February 2020

Overall quite good, would stay...

Liked: Room, breakfast
Disliked: The facilities look a bit dated.

4

Very Good - 4 out of 5

Anonymous Sun, 16 February 2020

Very good

5

Exceptional - 5 out of 5

Anonymous Sun, 16 February 2020

Exceptional

3.8

Good - 3.8 out of 5

Rebekah Sun, 16 February 2020

Good

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Best Western Plus Stoke-On-Trent Moat House Etruria Hall Festival Way Etruria, Stoke On Trent