Best Western Plus Stoke-on-Trent Moat House Guest Reviews
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|0.6 miles from Stoke On Trent centre|
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Neelam, Nottingham, visiting Victoria Hall Stoke Sat, 17 December 2016
Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.
Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.
Jenny J, Wales Fri, 23 May 2014
Have stayed in Best Western hotels before, but this one did not come up to standard.
Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.
Steven J, Great Yarmouth Fri, 29 March 2013
Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.
Judith Tue, 7 October 2014
Large hotel but doesn't feel impersonal. Good size family room for 4 with a double bed and bunk beds. Good buffet type breakfast replenished frequently. Very friendly efficient staff in all areas. Club Motivation a good size for a quick dip. Gym looked well equipped although we didn't use it. Changing rooms were a little basic. Good location. We visited Alton Towers and the Monkey Forrest plus a little bit of shopping at retail park close by. Also a cinema nearby. Would definitely stay again if in this area.
Liked: Staff very good. Room a good size. Public areas good. Swimming pool good feature apart from changing rooms.
Disliked: Room a little dated especially the bathroom. Unable to turn air con off so fan on all night. Changing room in club motivation more like public leisure centre.
Best Western Plus Stoke-On-Trent Moat House is #5 of 12 things to do in Stoke-on-Trent