Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Very good

Liked: Stuff where nice , use of pool and gym food was nice breakfast was amazing,
Disliked: Well we booked a family room , and when we arrived we got told we had to pay 10 each child per night and that was not made clear at all when I booked , I throught when u booked a family room it mean a adults and children , plus when we stayed it January kids eat free and got charged, didnt get charge for children in January , I didnt complain when left because I was hit with the sick bug that night and just wanted to get home

Very disappointed left feeling very...

Liked: Location good variety of places to go and eat. Staff in breakfast were very please take and helpful.
Disliked: No upgrade available even thou I?d paid for one. Paid £10 for chocolate strawberries not worth the money 3 tiny ones in a slate. I also paid upfront and they then tried to charge me again. Also charged £5 per night as booked with Booking.com free if you book direct. And as I had two rooms was charged for a car in each - we only had one car. The morning we checked out we went for breakfast then back to room I wanted to shower and brush teeth before a long drive but they?d turned off the water without any notice. We couldn?t even flush the toilet. I was advised that I could have a refund on the strawberries that never happened they apologised about the water and gave me 20% discount of my bill which was only a total of £32.00 so saving me just over £6 not good enough I?m affraid.

Good value

Liked: The friendly staff
Disliked: Bed sheets although clean had little bits of dirt we had to brush out the bed!

WOULD GO BACK

Liked: LOCATION TO WATER WORLD SWIMMING POOL AND BREAKFAST ECELLENT
Disliked: SPA FACILITIES NOT AVAILABLE EVEN THOUGH I PHONED SUNDAY TO CONFIRM MY WIFE WAS DISAPPOINTED AS SHE IS PREGNANT AND LOOKED FORWARD TO A MASSAGE

Great family friendly stay!

Liked: Didn't even realise it was on the same site as the waterpark which is where we were going, so that worked brilliantly!
Disliked: Would be great if kids (aged 8+)were allowed in the jacuzzi.

Big thank you!

Liked: We've been to this hotel over the weekend, had a late check out and the receptionist it was really nice and helpful. The room it was good, clean, quiet and comfortable. The restaurant was amazing, the staff was so helpful and nice with the kids!

Overall quite good, would stay...

Liked: Room, breakfast
Disliked: The facilities look a bit dated.

Very good

Exceptional