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Best Western Plus Stoke-on-Trent Moat House eeee
Best Western Plus Stoke-on-Trent Moat House, Etruria Hall Festival Way Etruria, Stoke On Trent
(map)
3.75
HOTEL RATING: 
GOOD
3.75 out of 5 (4 Ratings)
0.6 miles from Stoke On Trent centre
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Hotel Description
A modern hotel in the city of Stoke-on-Trent centrally located within the Midlands and close to Alton Towers with excellent motorway road links and rail links to the Northwest.. Best Western Plus Stoke on Trent City Center is located just off of the M6 motorway 5 minutes' drive from the city center. Alton Towers Resort is 25 minutes' drive from the hotel and other nearby places of interest include World of Wedgwood Trentham Gardens Monkey Forest and Waterworld. Set within the city's Festival Park the hotel has a wide range of facilities including the Leisure Club which has a heated pool sauna hot tub and steam room and an air-conditioned gym.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Business Center
` Free Internet Available
` Free Internet Access
` Free Internet In Public Areas
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Restaurant
` Garden
` Laundry
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Parking
` Room Service
` Sauna
` Solarium
` Terrace
` Vending Machines
` Bar
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Massage
` Family room
` Dry cleaning
` Internet services
` Non-smoking throughout
` Breakfast in the room
` Hot tub
` Packed lunches
` Fax/photocopying
` Luggage storage
` WiFi
` Indoor pool (all year)
` Daily maid service
` On-site parking
` Private parking
` WiFi everywhere
` Accessible parking
` Secured parking
` Daily Housekeeping
` WiFi available in all areas
` Hot tub/jacuzzi
` Breakfast options

Best Western Plus Stoke-on-Trent Moat House Guest Reviews

OVERALL AVERAGE SCORE: 
GOOD (3.75 out of 5)

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4

Very Good - 4 out of 5

Neelam, Nottingham, visiting Victoria Hall Stoke Sat, 17 December 2016

Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

2

Disappointing - 2 out of 5

Jenny J, Wales Fri, 23 May 2014

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

5

Exceptional - 5 out of 5

Steven J, Great Yarmouth Fri, 29 March 2013

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

4

Very Good - 4 out of 5

Judith Tue, 7 October 2014

Large hotel but doesn't feel impersonal. Good size family room for 4 with a double bed and bunk beds. Good buffet type breakfast replenished frequently. Very friendly efficient staff in all areas. Club Motivation a good size for a quick dip. Gym looked well equipped although we didn't use it. Changing rooms were a little basic. Good location. We visited Alton Towers and the Monkey Forrest plus a little bit of shopping at retail park close by. Also a cinema nearby. Would definitely stay again if in this area.

Liked: Staff very good. Room a good size. Public areas good. Swimming pool good feature apart from changing rooms.
Disliked: Room a little dated especially the bathroom. Unable to turn air con off so fan on all night. Changing room in club motivation more like public leisure centre.

TripAdvisor Traveler Rating

Best Western Plus Stoke-On-Trent Moat House is #5 of 12 things to do in Stoke-on-Trent

1 of 5 stars1 out of 5
By: happytripUk, UK
Tue 12 May, 2020
l We attended a function at this hotel in February 2020. To park the hotel uses ?parking eye? and you have to key in your registration number in reception. Unfortunately we must have mis-keyed a digit...

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3 of 5 stars3 out of 5
By: johnhp2601, Harrogate, United Kingdom
Tue 3 Mar, 2020
l Stayed several times on business. Pleased hotel is being renovated as it?s now very tired. Menu needs a refresh - never changed whilst I?ve been visiting! Staff are always friendly & helpful and...

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4 of 5 stars4 out of 5
By: Peter B, Abingdon, United Kingdom
Mon 2 Mar, 2020
l Close to Water World and not far from Stoke center. Drinks in the bar are quite expensive. It is undergoing a renovation so may change in close future. Staff is nice and helpful. We had family double...

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Best Western Plus Stoke-on-Trent Moat House Etruria Hall Festival Way Etruria, Stoke On Trent