Best Western PLUS Milwaukee West

Liked: Nice rooms; friendly staff; customer service were very helpful.
Disliked: None.

Disliked: Breakfast is horrible; I work in a kitchen myself, but the person who refills the biscuits took it out in the ziploc bag. The biscuits were hard and cold; not only that, eggs and sausages and gravy also very disappointing.

Liked: Room was big; nice kitchenette; nice pool and hot tub.

Liked: Love this hotel; convenient; accomodating and perfect for a night or two stay.

Exceptional

Good

Exceptional

Best Western needs to give...

Liked: Every employee who I spoke to was extremely nice and answered my questions in a professional manner even when I was visibly upset. The room was initially very clean when we finally were able to get into our room.
Disliked: I’ll just start with this was one of the worst hotel experiences I’ve ever had. First, we couldn’t get into our hotel room for the first 10 minutes after checking-in, and the front desk person had already gone on a break so we had to wait even more to get a key that would work. The elevator was out of service the entire stay which made getting through the hotel at the parking lot level impossible, because the restaurant doors are locked at certain hours. The hot tub was out of order with just an orange cone in front of the stairs. No sign posted, which I feel like is a safety issue. There was also no sign posted to indicate that the first floor ice machine was out of order. Only the one on the 3rd floor was available. There’s no need to have shower dispensers for products that don’t get filled up in the room. The pool towels don’t get stocked in the pool room, they are in the fitness room, so you might as well just bring your own down. Especially when they did not have a sign posted telling us this information until the second day we were there, so we purchased towels to have for swimming. The coffee area right when you walk in the door could use some napkins or paper towels to clean up any spills, especially coffee spills. The breakfast “buffet” if you want to call it that, served RAW MEAT in the cooker the first morning we had eaten. The second morning it was actually cooked, but they had run out of milk so there goes the cereal bar, which was the only decent part about the buffet. The hot items were not hot, and sometimes not even cooked. I don’t have high expectations for hotel breakfast to begin with but this is just an example of why there are no expectations anymore. We had ordered dinner for pickup on our first night from the hotel restaurant downstairs, and not only was there no one to get me taken care of for at least 7 minutes (when I came right at the pick up time they gave us on the phone) but they also provided us with no silverware to eat our meal.

Superb

Liked: Excellent
Disliked: Everything was excellent

Exceptional

Very good

Exceptional

Horrible nightmare.

Liked: Near destination
Disliked: Dirty, stinky, carpet was sticky like floors been wet and soaked. Tile floor was spray on or feels wet and sticky. Staffs sprayed something all over the room that cause the entire room to be sticky. Bed was not made. We were scared that there were bed bugs because of how stained and unmade the bed was. The bed sheet was lifting off from the mattress. There was a fly that flew on me. Unsafe neighborhood. Staff was not welcoming.