Best Western Plus Mentor-Cleveland Northeast Guest Reviews
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< 0.1 miles from Mentor centre |
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Donnette Sat, 20 April 2024
Our stay was comfortable and...
Liked: The property at Mentor is lovely and close to the locations I wanted to visit. After we arrived, I realized we had stayed here before as part of a tour group. Love the beautiful lobby.The staff was quick to provide extra conditioner (I have really long hair) and a shampoo, as we had three in our party.
Disliked: 1-We were traveling with an elderly family member with mobility issues. I was rather perturbed there were no handicap buttons on the door to open and hold the doors while we wrestled with getting our elderly family member in and out of the door.2-It would have been nice to be asked if we knew about the rewards program upon the first check in rather than waiting until we decided to extend our stay. So we lost out on a night of credit in the rewards program.3- There could have been ink in the lobby printer. I really needed to print something I forgot at home and no one seemed to interested or knowledgable about the printer or getting it fixed.4-- Though the staff was friendly, they should become more knowledgeable about the attractions nearby. ie, how to get to Kirkland, the best place to see Lake Erie, etc.
Verified Hotel Guest Sat, 13 April 2024
This guest did not leave comments about this hotel.
Regina Fri, 12 April 2024
Enjoyed the stay
Liked: Didn't have breakfast hotel was quiet
Disliked: Nothing that I know of
Kurtis Sat, 6 April 2024
Superb
Jennie Thu, 4 April 2024
Exceptional
Liked: Always loved everything
Disliked: The room itself was wonderful but it was only about 40 degree. Didn't even see a thermostat to turn on the heat. My husband and I froze. I slept with my Winter coat on
Shirrell Tue, 2 April 2024
Very good
Robert Mon, 1 April 2024
Superb
Jennifer Fri, 29 March 2024
Traveled with a dog. Hotel...
Lars Sun, 24 March 2024
Superb
Liked: Everything was very clean - the hotel room, the bathroom, breakfast area and dishes. Thumbs up.
Dulce Tue, 19 March 2024
Exceptional