Best Western Plus Lee's Summit Hotel & Suites Guest Reviews
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|9.2 miles from Lees Summit centre|
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Shelia S, Lee Summit Fri, 5 August 2011
We did not get the room we had confirmation for. Room was old, TV did not work, air conditioner did not work, phone did not work, bathroom toilet would not flush, shower was broken.
William B, Lees Summit, MO Fri, 5 August 2011
When we arrived at the hotel on July 29, the key card machine was not working. We had to wait for about 20 minutes to get to our room. In the meantime while the clerk was trying to get it to work he was hitting the machine and throwing the key cards all over the floor. Finally when we are able to get to our room the room had not been cleaned. There were dirty towels in the bathroom. The room had an odor. We go back to the front desk to tell them and the same clerk from earlier gets mad and says hes going to call his manager. We have to wait another 20 minutes to get a key card (the machine is still not working). He is hitting, slamming and throwing key cards again. He finally gives us an upgrade to a suite for our troubles. I do not feel that his attitude was professional at all for customer service. I will never stay at a Quality Inn again. In fact our reservations were for 2 nights and we only stayed 1. I hope these issues gets addressed for the next customers.
Shataun Mon, 18 February 2019
Brianna Mon, 4 February 2019
Liked: The staff was very friendly, the beds were decently comfortable (a little more on the firm side in my opinion) and is located in a quiet area so sleeping is peaceful. The jacuzzi tub was great. It fit both me (5'9") and my boyfriend (6'4") easily
Disliked: There was mold on the bottom of my biscuits! Didn't notice until I was practically finished eating it. Other than that, the breakfast was pretty good!
Tom Sun, 3 February 2019
Liked: bed was comfortable with good and plenty of pillows. The staff was very professional and really friendly
Disliked: really nothing, picking the elevator could be bigger
Nigel Sat, 2 February 2019
Overall pleasent experience
Liked: I liked the breakfast and the location.
Disliked: I didn't like that the clergy were always talking while I was checking in/out.
Stormy Sun, 27 January 2019
Liked: Room was on the first floor. That's it
Disliked: Beds were stiff. Bad a stain on my comforter. Jets in the spa tub didn't work right. Breakfast was cold and to top it all off when I was checking in. The lady working found out I was here for a concert and Instantly said well don't be smoking in our rooms I know how you tech n9ne fans are. I dont appreciate that
Dawn Sun, 16 December 2018
Shelley Sat, 15 December 2018
Kristin Fri, 14 December 2018
Gerald Wed, 12 December 2018
Anonymous Sun, 18 November 2018