Best Western Plus Lee's Summit Hotel & Suites, Lees Summit

We did not get the room we had confirmation for. Room was old, TV did not work, air conditioner did not work, phone did not work, bathroom toilet would not flush, shower was broken.

When we arrived at the hotel on July 29, the key card machine was not working. We had to wait for about 20 minutes to get to our room. In the meantime while the clerk was trying to get it to work he was hitting the machine and throwing the key cards all over the floor. Finally when we are able to get to our room the room had not been cleaned. There were dirty towels in the bathroom. The room had an odor. We go back to the front desk to tell them and the same clerk from earlier gets mad and says hes going to call his manager. We have to wait another 20 minutes to get a key card (the machine is still not working). He is hitting, slamming and throwing key cards again. He finally gives us an upgrade to a suite for our troubles. I do not feel that his attitude was professional at all for customer service. I will never stay at a Quality Inn again. In fact our reservations were for 2 nights and we only stayed 1. I hope these issues gets addressed for the next customers.

The room was wonderful and...

Liked: It was a pretty, quiet area
Disliked: I was looking forward to spending a nice quiet few hours in the breakfast area while my family needed to sleep longer. The other guests were quiet. It was a staff member banging lids, banging chairs, etc. I actually watched her remove the lid from the garbage can and drop it to the floor. I thought it might be her way of rushing people out of the eating area. Two or three times I could overlook it but it continued throughout the time I spent in the lobby. I thought maybe once a person working at the desk may have noticed as she was called over there but there was no change.

Comfortable, and a very good...

Liked: Convenient to get to, sits back off a frontage road so no Highway noise. Was nice to have a restaurant right next door within walking distance. Room was clean and comfortable.
Disliked: Could use a bit of updating as far as charging ports for cell phones, Better Shower Head would be nice that has a bit more pressure. Okay shower but not great. A bit of maintenance needs performed as we had a sink that sprayed water all over you if you turned it on too far. Nothing bad with actual room, just needs the maintenance

A good place to relax

Liked: The bed was very comfortable. I was asleep almost as soon as my head hit the pillow. Traffic noise from the highway, which is about 50 yards from the hotel, is very slight.
Disliked: The hotel is off of an access road, and it's sign is set back from the street. If you arrive after dark it can be easy to miss the turn in to the parking lot.

It was so good, I...

Liked: Breakfast was very good, only the yogurt machine was not working. Location was the very reason we booked the hotel. It is very close to a branch office of University of Kansas Cancer Center where I am going through Chemo treatments for bladder cancer.
Disliked: The weather It rained, lightning and thunder all night.

Awesome!

Liked: Everything was super clean and wonderful! Loved the room we were given and how many pillows because I love having tons, the fact that I didn?t have to request more was so great! Super comfortable and amazing staff! All friendly!
Disliked: Nothing