Best Western Plus Lee's Summit Hotel & Suites, Lees Summit

We did not get the room we had confirmation for. Room was old, TV did not work, air conditioner did not work, phone did not work, bathroom toilet would not flush, shower was broken.

When we arrived at the hotel on July 29, the key card machine was not working. We had to wait for about 20 minutes to get to our room. In the meantime while the clerk was trying to get it to work he was hitting the machine and throwing the key cards all over the floor. Finally when we are able to get to our room the room had not been cleaned. There were dirty towels in the bathroom. The room had an odor. We go back to the front desk to tell them and the same clerk from earlier gets mad and says hes going to call his manager. We have to wait another 20 minutes to get a key card (the machine is still not working). He is hitting, slamming and throwing key cards again. He finally gives us an upgrade to a suite for our troubles. I do not feel that his attitude was professional at all for customer service. I will never stay at a Quality Inn again. In fact our reservations were for 2 nights and we only stayed 1. I hope these issues gets addressed for the next customers.

Exceptional

Fabulous

Liked: The staff was very friendly, the beds were decently comfortable (a little more on the firm side in my opinion) and is located in a quiet area so sleeping is peaceful. The jacuzzi tub was great. It fit both me (5'9") and my boyfriend (6'4") easily
Disliked: There was mold on the bottom of my biscuits! Didn't notice until I was practically finished eating it. Other than that, the breakfast was pretty good!

worth it

Liked: bed was comfortable with good and plenty of pillows. The staff was very professional and really friendly
Disliked: really nothing, picking the elevator could be bigger

Overall pleasent experience

Liked: I liked the breakfast and the location.
Disliked: I didn't like that the clergy were always talking while I was checking in/out.

Disappointing

Liked: Room was on the first floor. That's it
Disliked: Beds were stiff. Bad a stain on my comforter. Jets in the spa tub didn't work right. Breakfast was cold and to top it all off when I was checking in. The lady working found out I was here for a concert and Instantly said well don't be smoking in our rooms I know how you tech n9ne fans are. I dont appreciate that