Best Western Plus Lee's Summit Hotel & Suites, Lees Summit

We did not get the room we had confirmation for. Room was old, TV did not work, air conditioner did not work, phone did not work, bathroom toilet would not flush, shower was broken.

When we arrived at the hotel on July 29, the key card machine was not working. We had to wait for about 20 minutes to get to our room. In the meantime while the clerk was trying to get it to work he was hitting the machine and throwing the key cards all over the floor. Finally when we are able to get to our room the room had not been cleaned. There were dirty towels in the bathroom. The room had an odor. We go back to the front desk to tell them and the same clerk from earlier gets mad and says hes going to call his manager. We have to wait another 20 minutes to get a key card (the machine is still not working). He is hitting, slamming and throwing key cards again. He finally gives us an upgrade to a suite for our troubles. I do not feel that his attitude was professional at all for customer service. I will never stay at a Quality Inn again. In fact our reservations were for 2 nights and we only stayed 1. I hope these issues gets addressed for the next customers.

Pleasant

Good

Exceptional

extremely unpleasant due to unhelpful...

Liked: I had an extremely unpleasant experience with the hotel staff who were unhelpful. Despite numerous attempts to contact them via phone and email, I was unable to reach Kansas City. To my dismay, the hotel still charged my card, leaving me disappointed with the level of service I received. I caution others to be careful because this situation could happen to them too. This particular hotel seems to be unconcerned with customer satisfaction and may deduct money without justification.
Disliked: I had an extremely unpleasant experience with the hotel staff who were unhelpful. Despite numerous attempts to contact them via phone and email, I was unable to reach Kansas City. To my dismay, the hotel still charged my card, leaving me disappointed with the level of service I received. I caution others to be careful because this situation could happen to them too. This particular hotel seems to be unconcerned with customer satisfaction and may deduct money without justification.