Name: Best Western Plus Island Palms Hotel & Marina
Address: 2051 Shelter Island Drive, San Diego, CA
Telephone: (888) 420-1647
Rating: 4.25

Hotel staff very friendly and food was wonderful.

Liked: Food in restaurant was outstanding.
Disliked: Nothing.

Pleasant

Exceptional

Very good

Liked: Beautiful view of the marina from our room and the patio chairs just outside our room. We ate breakfast at the hotel restaurant both mornings; it was delicious both days, reasonably priced and our servers were very attentive. The restaurant also provides a beautiful view of the marina.The hotel bed was very comfortable and the walk-in shower was great. The room was a good size.
Disliked: The chair in the room was old and no longer supportive.

Exceptional

Disliked: Pool was not heated as warm as last time we stayed there

Exceptional

Pleasant

Liked: Breakfast was very good. However, the overall impression remains neutral to negative due to the outdated structure, rather basic cleanliness, and very small rooms.
Disliked: The property is very old and clearly in need of renovation, especially the rooms. We had a very unpleasant experience during our stay: we got locked out of our room at 2 a.m. because the electronic lock wasn’t working. I had to go to the reception three times to get new key cards, but none of them worked. Despite their insistence that it was impossible for three keys not to work, they only sent someone to help after I strongly insisted. In the end, they had to use the master key to let us in.The room was dark, had no view, and was located under a wooden staircase, making it even less welcoming.Unfortunately, I wouldn’t recommend this place. There are many similar accommodations in the area that are much newer and better maintained.

4/25/25 checked in after we...

Liked: Location , views
Disliked: Roaches

Great stay, ask for good...

Liked: Location, Clean room, great stay.
Disliked: Got not a good room and the personnel on the very first day acknowledged that was the ugliest room of the hotel (“I know” “exactly”) and replied with a “sounds good” when I reported that in some way I would have reported it.