Best Western Plus Capitola By-the-Sea Inn & Suites Guest Reviews
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|1.2 miles from Capitola centre|
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Margaret Wed, 27 September 2023
It was comfortable.
Liked: The hotel and rooms were very clean. Beds comfortable. There was good breakfast options. Really enjoyed the hot tub and pool.
Anonymous Tue, 26 September 2023
Dayan Mon, 25 September 2023
Jen Mon, 25 September 2023
Clean and comfortable
Liked: All of the staff was very friendly and welcoming. The hotel was clean and comfortable. The breakfast area was kept very clean. The location was fine, we drove to the beach.
Disliked: Charging my car was a mess. The front desk person didn't know what brand of charger they had but said I'd need an app. In the parking lot, there was a car parked diagonally across the charging stations with someone sitting inside, smoking or something. I had to wait an hour to get to the chargers. Then I had to download the app to unlock the charger. After that, I discovered the charger had the wrong type of plug for my car (I've never had that issue before). So trying to charge my car was a waste of lots of time and energy. Other than that, we really enjoyed our stay.
Janet Mon, 25 September 2023
Liked: clean room & bathroom. Very comfortable. Very nice staff.
Disliked: Breakfast was only so-so. Not enough fresh fruit.
Karen Tue, 19 September 2023
Gina Fri, 15 September 2023
Great rooms, great property, some...
Liked: I love this hotel and come back often, as my daughter is in college in Santa Cruz. Everything was wonderful as far as the property goes. I enjoyed the jacuzzi and the room was clean, spacious and comfortable.
Disliked: The night desk lady, although very sweet, needs more training. I accidentally gave her the wrong credit card for incidentals. When I asked to use a different card, instead, she seemed frustrated. The switch took 15 minutes. Also, the front desk manager, a young male, wasn't helpful when I tried to exchange my handicap room for a standard room. He did finally agree to switch the room but not before a lot of arguing (on his part).
Kris Wed, 13 September 2023
Sina Tue, 12 September 2023
Very satisfied with our stay,...
Liked: The hotel was very clean and the rooms comfortable. Breakfast was included and had a good selection. We also enjoyed some time in the pool/hot tube. Great parking and the location was close enough to drive to all our planned destinations!
Bryan Wed, 6 September 2023