Best Western Plus Capitola By-The-Sea Inn & Suites

Exceptional

Liked: Special touch in the bathroom were single-use packets of make-up remover, something you don't think to bring with you. Another innovative addition was the rolling meal trays so that you could sit on the couch or bed and eat food comfortably in the room. Jetted tub was great, water was good and hot. Best surprise was that the climate control thermostat was OFF when we got there, not set to freezing cold A/C as is so common going into your hotel room for the first time! And the windows opened for real daylight and outside air--awesome!! The weather was perfect during our stay so really enjoyed that. The breakfast was superb, so many delicious options! And everything about the hotel was clean!!! Staff also took care of noisy neighbor without us even needing to ask them. Haven't used an iron and ironing board in years and years but was glad there was one in our room for a very stubborn shirt before going out. And the beautiful ocean painting above the bed was very appropriate.
Disliked: A light dimmer in the bathroom would have been nice. Turning on the light there kinda scares you, it's so bright; you need to squint your eyes for a moment. And a little bubble bath might have been nice; didn't think to bring any even though we saw that the room included a jetted tub.