Name: Best Western Plus Capitola By-The-Sea Inn & Suites
Address: 1435 41st Avenue, Capitola, CA
Telephone: (888) 608-6346
Rating: 4.5

Best Western Plus Capitola By-The-Sea Inn & Suites Guest Reviews

Overall Average Score:

Excellent (4.4 out of 5)

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Exceptional

Overall: very good

Liked: Breakfast and especially the one serving staff member was exceptional!
Disliked: Not BW’s fault. Did not check the street address: very busy street;(

Exceptional

Liked: Customer service was EXCELLENT and housekeeping staff were AMAZING

Good location.

Liked: Convenient location.

Very good

Exceptional

Liked: Friendly staff and cookies were a nice touch. It was nice to have options for breakfast.
Disliked: The hot trays at breakfast left a bit to be desired.

Good

Liked: Beds were very comfortable, and room was quiet, with convenient parking.
Disliked: The value for money wasn't great and breakfast was terrible - plastic cutlery and plates, all very sugary foods, would not recommend.

Exceptional

Not for couples

Liked: Free food, coffee machine
Disliked: Bed was so hard might as well be sleeping on the floor, for a romantic getaway this is not the place to pick, wild kids running up and down the hallway and stairs well past 11pm and couldn't enjoy simple hot tub or pool because there were at least 6 to ten young kids running going from the pool to the hot tub and jumping into both until closing time. So for a family outing this would be fine but not a couple trying to relax and enjoy company.