Best Western Plough & Harrow Hotel

Wouldn’t stay here again

Liked: Nothing but room ok
Disliked: Breakfast room layout is poor, sopping wet glasses brought out for juice, fried eggs brought out 2 at a time when there were 15-20 people in the in the dining room, everything was very slow and kept running out of food.Sent hotel 2 emails prior to arrival but they never replied to eitherBeware you have to pay £15 car park if you reserve through booking.com

Very good

Liked: The staff were amazing so helpful especially Tom & the young lady who always went out of their way to ensure my stay was comfortable.
Disliked: Could do with a refurb in some areas seating in bar stained.

Shabby room

Liked: Friendly staff
Disliked: £15 parking charge which I didn’t see on booking. Door key failed. Woke up by staff calling phone ay 2am. Disappointed with room. Very tired. Shabby.

Decent value comfortable hotel for...

Liked: It was an ideal location for my stopover in Birmingham and decent value too.
Disliked: Someone else got given a room card for my room which was a bit of a shock for them and me when they walked in but we had a laugh and the hotel reception sorted it straight away for them.

Pleasant

Liked: Location was ideal for our city centre visit
Disliked: The hotel was quite tired and outdated especially in the separate building we were put

Crater bed experience you’re hard...

Liked: Location is good when you want to stay close to the centre of Birmingham city.
Disliked: Sofa bed is like a crater and reception desk is always empty when you need someone to ask something.

Exceptional

Value for money was great...

Liked: It’s a beautiful building, and the room was clean.
Disliked: Although our room was upgraded. There was peeling wallpaper which had just been painted over and the room would benefit from a little modernisation. When we arrived there was nobody on reception, we eventually had to go into the bar to ask a member of staff if we could check in. We later had one drink in the bar - a pint and a large glass of white Zinfandel, the bar tender didn’t know what wine I was asking for and under poured the measure. This round cost £21!

Couldn’t fault it

Liked: Lovely stay, very comfortable bed, delicious breakfast
Disliked: Doesn’t look great from the outside, could do with spending a bit of time on making it look nicer