Best Western Plough & Harrow Hotel

Pleasant

Liked: Fantastic breakfast. Lovely staff. Beautiful building.
Disliked: Right next to a very busy road, so access can be difficult at certain times of day.The room was very hot and we could not work out how to open the window for ages. It wasn't obvious. So, we didn't sleep too well.

good location but a little...

Liked: good location
Disliked: in need of a update especially the extra accommodation wing . very tired furnishings

Good

Very good value, clean, good...

Liked: Very good value for money. The room was guiet -it was a separate set of rooms a very short distance away from the main hotel, but it meant there was not possibility of being disturbed by any events happening in the main hotel (don't know if there were or not, but you know what I mean).Very good sized room. Well prepared. Bed looked clean, ditto the en-suite bathroom, towels all ready etc. etc. It was clean. Parking was good (though we had to pay extra). Car park felt secure (there was a barrier), and was very close to the room. Location felt safe, though I don't know Birmingham. We walked back to the hotel at about 11:00pm and didn't encounter any problems (though that's only a sample size of one, obviously)Breakfast room a good size and breakfast generally good, though a couple of things could have been a little better. Staff all friendly and obliging, even if they were clearly a little short staffed.Location good for us - we were going to a concert at the Utilita, so it was a walk of about 20 minutes in and out of Brum, which was fine. If you didn't fancy the walk, and needed to be in the centre of Brum, that might be too far out.
Disliked: Some of the decor, carpets etc. looking a little "tired" now - though all clean. But at the price, not a cause for any major complaint.The self service breakfast arrangement was a bit awkward, involved umpteen different utensils to serve the various items. But the food was fine, for me. Though there was a temporary interruption in eggs. To be honest, this seems to be the norm with self service breakfasts - "the eggs have run out". Normal service was resumed after I'd already eaten my choices. The juice was of indeterminate origin - we couldn't work out what it actually was, so just had water. Traditional orange, grapefruit, and apple juice would have been better.It would have been nice to be able to open the window in our room, and have direct control over the room temperature (you have to call reception to change it, apparently). It wasn't too hot for us, but some people might like to control the temperature in the room Also, the radiator seemed to making a constant rushing noise during the night, even though it wasn't on. Again, it didn't keep us awake, but might some people

Great place to stay

Liked: Great staff and Paul the manager was very kind and supportive..

Pleasant

Liked: The staff were very helpful

Great stay with very friendly...

Liked: Breakfast was great- buffet but kept nice and hot. Location was great for utilita arena - walkable less than 20 mins.
Disliked: All good. No problems.

Very good

Liked: Lovely hotel, staff were very friendly and helpful
Disliked: The room was rather hot and no air-conditioning so could of been more comfortable

Superb