Birthday celebrated legally and safely...

Liked: Sorry I've muddled up the boxes and was unable to cut and paste What I didn't like... I booked through booking . com Their description was King size suite. I had not expected or wanted the bridal suite. It is a really lovely room but I would not have chosen to have the bridal room if I'd known, that was a pity but not the hotels fault. On entry to the room we were unable to turn the lights on and I was disappointed that in these strange Covid times it needed someone to actually come into our room to fix the problem. Breakfast is my favourite experience in a hotel I love a buffet but of course Covid is a very valid reason for restrictions again not the hotels failing
Disliked: please see box above And now What I did like... I loved the atmosphere especially the beautiful Christmas decorations. I was impressed by the many routines introduced to enable us to be as normal as possible whilst trying to follow Covid laws/ regulations/ advice. I noticed James on the desk was meticulous in wiping items eg card machine etc. The housekeeper ( I think her name was Clare) was doing an outstanding job serving breakfast and servicing rooms. Claire was so professionally friendly and a great listener which added a great deal to my enjoyment of our visit. In my opinion she is a real asset to the company. I asked Dave for a Gideon bible and found him extremely helpful professional and friendly again a great part of why I enjoyed my stay so much. Many thanks for all everyone of you are doing to enable people to enjoy life and celebrate birthdays etc. Bless you and your business.

Super

Liked: Everything was super
Disliked: Nothing was wrong at all

Passable

just what we wanted and...

Comfortable, efficient staff what more...

Liked: We arrived to be told we needed to have booked a table for dinner, but the staff went out of their way to fit us in
Disliked: Nothing I didn?t like

Exceptional

Good

Disliked: Very bad coffee with breakfast. See photo which was served as a Flat White.

Very good

Liked: Poor location next to the main A12 between London and Colchester and very noisy at night with constant road traffic !!However the hotel is very clean, very organised and very friendly. Thank you to all the staff under these very strange Covid 19 times
Disliked: The staff and the quality of food

Exceptional